Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sarah Crossman

Maple Valley,WA

Summary

Results-focused Elite Stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

6
6
years of professional experience

Work History

Elite Stylist

Ulta
04.2021 - Current
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
  • Organized successful in-store events to promote new product lines and engage potential clients.
  • Boosted sales through effective upselling
  • Recorded notes for future reference about customer preferences and services delivered.
  • Streamlined appointment scheduling process, resulting in improved efficiency and reduced wait times for clients.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Distributed business cards outside of salon to generate new business.
  • Determined appropriate hair treatments based on conditions and textures.
  • Participated in team meetings and staff training sessions.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • I have been promoted twice in the last year from Stylist to Master Stylist, to now Elite Stylist. I currently have an Assistant Stylist to mentor and educate.

Referrals

Swedish Medical Center
01.2019 - 02.2021
  • Reviewed case histories of referrals and presented diagnostic evaluation of referrals to principal.
  • Made referrals to appropriate services.
  • Generated referrals to maintain steady business.
  • Coordinated patient referrals to specialty providers.

Office Manager

RET Physical Therapy
10.2018 - 02.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Coordinated special projects and managed schedules.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Education

No Degree - Cosmetology Education

Gene Juarez Academy South Seattle
Federal Way, WA
03.2003

GED -

Green River Community College
Auburn, WA
03.2001

Skills

  • Customer Service
  • Product Knowledge
  • Multitasking and Organization
  • Attention to Detail
  • Teamwork and Collaboration
  • Excellent Communication
  • Relationship building and management
  • Product Recommendations
  • Organization
  • Brand Promotion
  • Creative vision
  • Active Listening
  • Cosmetology
  • Flexible Schedule
  • Color Theory Expertise
  • Hair Styling
  • Client consultation
  • Detail-orientated
  • Appointment Scheduling
  • Highly motivated self-starter
  • WA Licensed Cosmetologist
  • Color Corrections
  • Scalp treatments
  • Highlights and lowlights
  • Chemical safety
  • Cuts for women
  • Strong Work Ethic
  • Problem-Solving
  • Client satisfaction
  • Staff Collaboration

Additional Information

Hello,

My name is Sarah and I would like to first start by saying thank you for the opportunity to apply to your salon. I'd like to give a little bit of history from my career path.

When I was 18 I decided to put myself through Cosmetology school because I had a passion for doing hair. After I graduated from Gene Juarez Academy I wasn't able to get a job as a stylist due to lack of experience at that time. I had then been offered a position as Manager/ Stylist at Karin's Beauty Supply in Covington. I worked there for 3 years and it was a great learning experience. I had then decided to have a family and get married so my passion took the back burner for the next 13 years.

After the pandemic I did some self reflection and decided it was time to return to the industry I loved, and that is when I started at Ulta, it was the best decision I had ever made in the years I have been working.

Timeline

Elite Stylist

Ulta
04.2021 - Current

Referrals

Swedish Medical Center
01.2019 - 02.2021

Office Manager

RET Physical Therapy
10.2018 - 02.2019

No Degree - Cosmetology Education

Gene Juarez Academy South Seattle

GED -

Green River Community College

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