Jacquice Roberts
Alexandria,VA
Summary
Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude with distinguished history of customer satisfaction and success. Manages a high-volume of tasks in dynamic environments with high production, approval and customer satisfaction and success. Expertise includes reviewing and validating documentation and respective histories for each customer. Self-motivated and reliable with excellent time management, problem-solving and organizational skills. Dedicated to fantastic customer service.
Overview
5
5
years of professional experience
Work History
Elite Stylist
Ulta Salon
02.2022 - Current
- Increased salon revenue by upselling products and additional treatments during appointments.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm, friendly, and efficient demeanor.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced techniques for skill development.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to participate in continued education courses, create a positive work environment, and share best practices.
- Enhanced client satisfaction by providing personalized services based on their desired outcome.
- Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
- Participated in industry events to stay current on trends, network, and continuously improve personal skills as a hairstylist.
- Managed my substantial clientele base during and outside of scheduled working hours to maintain customer satisfaction.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic and potential earnings.
- I received (3) promotions within my first year of employment as a result of earning over $100,000.00 in commissionable sales.
- Proficient use of social media platforms to reach new potential clients.
Settlement Processor
Federal Title & Escrow
01.2019 - 01.2022
- Prepared general and specialized closing documents, real estate documents, and lender loan documents in a preferred and organized order.
- Obtained clear title by ordering title reports, resolving title defects and satisfying existing liens and encumbrances against property or principals.
- Proofed recording documents for typographical errors, signatures, notary documentation and missing data.
- Coordinated closing activity to fulfill team responsibility in order to meet and exceed customer closing expectations daily.
- Consulted with outside parties to identify and resolve closing issues.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files, legal documents, and tax histories.
- Effective task prioritization and great work ethic.
- Actively listened to customers' requests, ensuring full understanding before addressing concerns.
- Generated suggestions, engaging in problem-solving activities to support teamwork during bi-weekly meetings.
- Effectively communicated with all parties throughout each transaction, maintaining clear lines of communication between multiple parties.
- Stayed up-to-date on industry trends and regulations to maintain expertise and provide clients with accurate information during each transaction.
Education
High School Diploma -
La Plata High School
La Plata, Maryland05.2016
Skills
- Personal Data Collection
- Time Management
- Customer Communication
- Problem Solving
- Legal Documentation
- Verbal and Written Communication
- Decision Making
- Data Entry
- Collaboration
- Computation
- Networking expertise
- Detail-orientated
- MD Licensed Cosmetologist
- File Management
- Legal Compliance
- Data entry proficiency
- Deadline-driven mindset
Timeline
Elite Stylist
Ulta Salon
02.2022 - Current
Settlement Processor
Federal Title & Escrow
01.2019 - 01.2022
High School Diploma -
La Plata High School