Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KARLA GOMEZ

karla12334@yahoo.com

Summary

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Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Merchandise HH

Disney Company
11.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

Assistant Manager

Chipotle Mexican Grill
08.2017 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy,
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Bank Teller

Comerica Bank
04.2016 - 08.2017
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Brand Ambassador

Banana Republic
11.2015 - 04.2016
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Assisted Customers with product knowledge
  • Rung up Customers in Cash handling

Service Leader/ Kitchen Leader

Chipotle Mexican Grill
10.2013 - 07.2015
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the restaurant to Run an efficient Peak hour Reach Goal
  • Collaborated with front-of-house staff to ensure seamless communication and smooth service during busy shifts.
  • Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
  • Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
  • Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
  • Assisted with Store Opening and Closing


Customer Service Representative

Pizza Hut
03.2011 - 10.2013
  • Delivered prompt service to prioritize customer needs.
  • Answered phone calls
  • CHAMPS captain ensured we met sales
  • Cook


Education

Port Of Los Angeles High School
San Pedro, CA
06-2012

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Organization and time management
  • Verbal communication

Languages

Spanish
Full Professional

Timeline

Merchandise HH

Disney Company
11.2023 - Current

Assistant Manager

Chipotle Mexican Grill
08.2017 - 05.2024

Bank Teller

Comerica Bank
04.2016 - 08.2017

Brand Ambassador

Banana Republic
11.2015 - 04.2016

Service Leader/ Kitchen Leader

Chipotle Mexican Grill
10.2013 - 07.2015

Customer Service Representative

Pizza Hut
03.2011 - 10.2013

Port Of Los Angeles High School

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