KARLA GOMEZ
karla12334@yahoo.com
Summary
.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Merchandise HH
Disney Company
1313 Disneyland Dr. Anaheim, CA 92802
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Assistant Manager
Chipotle Mexican Grill
940. N Western Ave, San Pedro, CA 90731
08.2017 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy,
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Bank Teller
Comerica Bank
Comerica Bank Torrance
04.2016 - 08.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Brand Ambassador
Banana Republic
El Segundo, CA
11.2015 - 04.2016
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted Customers with product knowledge
- Rung up Customers in Cash handling
Service Leader/ Kitchen Leader
Chipotle Mexican Grill
940 N Western Ave, Ca 90731
10.2013 - 07.2015
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the restaurant to Run an efficient Peak hour Reach Goal
- Collaborated with front-of-house staff to ensure seamless communication and smooth service during busy shifts.
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
- Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
- Assisted with Store Opening and Closing
Customer Service Representative
Pizza Hut
San Pedro, CA
03.2011 - 10.2013
- Delivered prompt service to prioritize customer needs.
- Answered phone calls
- CHAMPS captain ensured we met sales
- Cook
Education
Port Of Los Angeles High School
San Pedro, CA06-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organization and time management
- Verbal communication
Languages
Spanish
Full Professional
Timeline
Merchandise HH
Disney Company
11.2023 - Current
Assistant Manager
Chipotle Mexican Grill
08.2017 - 05.2024
Bank Teller
Comerica Bank
04.2016 - 08.2017
Brand Ambassador
Banana Republic
11.2015 - 04.2016
Service Leader/ Kitchen Leader
Chipotle Mexican Grill
10.2013 - 07.2015
Customer Service Representative
Pizza Hut
03.2011 - 10.2013
Port Of Los Angeles High School