Leola Sharpless
Chinquapin,NC
Summary
Hard working, punctual, and detail oriented professional with a proven ability to quickly learn and adapt to new challenges. Seeking a position where I can leverage these skills to contribute to a dynamic team and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Merchandise Reconciliation Associate
Walmart
Hampstead, NC
10.2021 - 02.2022
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
Esthetician/Manager
Brazilian Wax By Andreia
Myrtle Beach, SC
04.2023 - Current
- Delivered exceptional skincare treatments tailored to individual client needs.
- Educated clients on post-treatment care and product usage for optimal results.
- Maintained a clean and organized workspace, adhering to health and safety protocols.
- Enhanced customer experience through personalized consultations and recommendations.
- Delivered exceptional waxing services, enhancing client satisfaction and loyalty.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Prepared large cash deposits according to money handling.
Customer Service Manager
Walmart
Hampstead, NC
06.2015 - 02.2022
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Cash handling
Receiving Clerk
Lowes Home Improvment
Hampstead, NC
09.2017 - 02.2019
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Reviewed work orders to check correctness of deliveries.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Education
Esthetics
Cape Fear Community College
Wilmington, NC12.2022
Continuing Education - Nail Technician
Cape Fear Community College
Wilmington, NC02.2022
High School Diploma -
Topsail High School
Hampstead, NC06.2013
Skills
- Time management
- Positive Engagement
- Planning and Scheduling
- Creative and Energetic
- Problem-Solving
- Customer and Service-Oriented
- Friendly, Positive Attitude
- Multitasking and organization
Timeline
Esthetician/Manager
Brazilian Wax By Andreia
04.2023 - Current
Merchandise Reconciliation Associate
Walmart
10.2021 - 02.2022
Receiving Clerk
Lowes Home Improvment
09.2017 - 02.2019
Customer Service Manager
Walmart
06.2015 - 02.2022
Continuing Education - Nail Technician
Cape Fear Community College
High School Diploma -
Topsail High School
Esthetics
Cape Fear Community College