Karla Grumley
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Fluent in bilingual and can interpret conversations bewteen parents and staff
Overview
20
20
years of professional experience
1
1
Certification
Work History
School Receptionist
EC Mason Elementary
Manvel
05.2024 - Current
- Greeted students, parents, and visitors with a friendly and welcoming demeanor.
- Answered phones and directed calls to appropriate staff members.
- Managed incoming calls, directing inquiries to ensure timely responses from appropriate staff members.
- Checked in and out visitors using Raptor system.
- Ensured compliance with school safety protocols during visitor check-in procedures.
- Handled incoming mail and packages, distributing them to relevant departments promptly.
- Provided administrative support to faculty and staff, facilitating smooth daily operations.
- Assisted school registrar in entering attendance codes, ensuring accurate attendance records.
Dental Office Manager
AFFORDABLE DENTAL
Richmond
01.2010 - 01.2017
- Managed office activities to achieve business, revenue, and profitability goals
- Oversaw employee implementation of operating protocols and procedures, ensuring patient safety and welfare
- Facilitated training and development to ensure staff knowledge and consistent execution of operating protocols and procedures
- Define employee performance plans, verify employee performance and provide performance reviews
Dental Procedural Assistant
UNIVERSITY OF TEXAS DENTAL BRANCH - FACULTY PRACTICE
Houston
01.2009 - 01.2010
- Delivered patient care during dental procedures, focusing on complicated oral surgeries and implementing best practices
- Liaised with patients prior to procedures to communicate steps and ensure comfort and welfare throughout
- Oversaw and managed all office laboratory cases to ensure quality and compliance with standards
Dental Procedural and Administrative Assistant
TEX CARE DENTAL
Pasadena
01.2006 - 01.2009
- Delivered patient care for children and adults during dental procedures, ensuring comfort and satisfaction
- Liaise with patients prior to the procedure to communicate procedural steps and ensure patient welfare and comfort throughout the procedure
- Coordinated patient scheduling and appointment verification, enhancing operational efficiency
- Submit and receive procedural insurance claims and appeals, including liaising with both patient and insurance companies to ensure timely resolution of any conflicts
- Provide oversight and management of all office laboratory cases
- Managed accounts payable, processing invoices and researching patient financial accounts to resolve conflicts with patients and office management
Education
Nitrous Certification -
State of Texas
01-2010
Registered Dental Assistant -
State of Texas
01-2004
First Responder - Cardio Pulmonary Resuscitation -
01-2004
High School Diploma -
Alvin High School
01-2000
Skills
- Visitor management
- Telephone etiquette
- Administrative support
- Help with attendance tracking
- Safety compliance
- Customer service
- Bilingual fluent in Spanish
Phone
Mobile, (832) 877-4216
Languages
Spanish
Professional
Certification
- Paraprofessional Certificate
Timeline
School Receptionist
EC Mason Elementary
05.2024 - Current
Dental Office Manager
AFFORDABLE DENTAL
01.2010 - 01.2017
Dental Procedural Assistant
UNIVERSITY OF TEXAS DENTAL BRANCH - FACULTY PRACTICE
01.2009 - 01.2010
Dental Procedural and Administrative Assistant
TEX CARE DENTAL
01.2006 - 01.2009
Nitrous Certification -
State of Texas
Registered Dental Assistant -
State of Texas
First Responder - Cardio Pulmonary Resuscitation -
High School Diploma -
Alvin High School