Paolo Bernabe
Lynnwood,WA
Summary
Dynamic and detail-oriented professional with extensive experience at Ida Culver House Broadview, excelling in customer service and office administration. Proven track record in enhancing operational efficiency and training staff, while maintaining a welcoming reception area. Skilled in data entry and adept at multitasking, fostering positive client relationships and ensuring seamless communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Receptionist/Receptionist
Ida Culver House Broadview
11.2017 - 12.2025
- Oversaw front desk activities, ensuring a hospitable atmosphere for all guests.
- Coordinated appointment scheduling and effectively communicated with healthcare providers.
- Trained new reception staff on policies, procedures, and customer service standards.
- Implemented process improvements to enhance efficiency in daily administrative tasks.
- Oversaw inventory management for office supplies, ensuring availability without excess.
- Assisted residents with inquiries, promoting a positive community atmosphere through engagement.
- Developed and maintained filing systems for resident records to ensure compliance and accessibility.
- Collaborated with team members to streamline communication between departments for improved workflows.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Reduced errors significantly by meticulously reviewing data entries before submission.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
- Organized conference room bookings and prepared meeting materials, ensuring efficient use of resources and well-executed events.
- Contributed to the overall office culture by participating in team-building activities and promoting a positive work environment.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Culinary
Ida Culver House Broadview
06.2006 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Shorewood High School
Shoreline, WA06.2006
Skills
- Customer service focus
- Workplace safety
- Strong organization
- Client relationship building
- Time management expertise
- Reception area maintenance
- Schedule management
- Staff training
- File management
- Policy enforcement
- Mail handling
- Daily reporting
- Workflow coordination
- Visitor management
- Organization skills
- Telephone skills
- Time management
- Front desk operations
- Customer and client relations
- Verbal and written communication
- Phone etiquette
- Office administration
- Data entry
- Greeting and seating clients
- Scheduling
- Data inputting
- Documentation and reporting
- Performance improvement
- Project coordination
- Technical support
- Security awareness
- Multi-line telephone systems
- Tech-Savvy
- Information protection
- Supply management
- Spreadsheet tracking
- Mail distribution
- Security
- Reception desk management
- Meticulous and organized
- Multi-line telephone skills
- Multitasking and prioritization
- Positive and professional
- Calm demeanor
- Office supply inventory control
- PC proficient
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Punctual and reliable
- Reliability
- Multitasking Abilities
Certification
CPR/FIRST AID
Timeline
Lead Receptionist/Receptionist
Ida Culver House Broadview
11.2017 - 12.2025
Culinary
Ida Culver House Broadview
06.2006 - 10.2017
High School Diploma -
Shorewood High School