Summary
Work History
Education
Skills
Generic

Virginia Ann Perez

Sacramento,CA

Summary

Dedicated and dependable professional ready to provide superior care, where I can apply my multi-faceted skills specializing in the Medical and Dental Administrative field for community health care. Organized scheduler well-versed in all aspects of administrative support.

Experienced in EHR with strong expertise in system implementation, user training, and technical support. Known for seamless collaboration in team environments and adaptability to changing requirements. Skilled in troubleshooting, workflow optimization, and effective communication, ensuring users maximize system benefits. Reliable and results-oriented with focus on achieving operational excellence.

Work History

Lead Receptionist Coach

WellSpace Health
Sacramento, CA
2024 - Current
  • Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Trained and mentored junior reception staff on customer service protocols and office procedures.
  • Resolved patient inquiries and concerns effectively, promoting a positive clinic experience.
  • Implemented new electronic health record system, improving data accuracy and retrieval speed.
  • Coordinated communication between medical staff and patients, enhancing overall service delivery.
  • Developed patient information materials, streamlining onboarding process for new clients.
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.

Front Office

Well Space Health
North Highlands, CA
10.2012 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Supervisor

Kaiser Permanente Café de Soliee
Stockton, CA
02.2005 - 01.2010
  • Supervised daily operations, ensuring efficient workflow and high-quality service standards.
  • Trained and mentored staff, fostering a team-oriented work environment.
  • Implemented process improvements that enhanced customer satisfaction and operational efficiency.
  • Monitored inventory levels, coordinating with suppliers to maintain adequate stock levels.
  • Conducted performance evaluations, providing constructive feedback to enhance team development.
  • Resolved customer inquiries and complaints promptly, maintaining positive guest experiences.
  • Collaborated with management to develop strategic initiatives that aligned with company goals.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Lead Office Administrator

Dr. Anur
Stockton, CA
04.2000 - 01.2005
  • Oversaw daily office operations, ensuring efficient workflow and adherence to procedures.
  • Managed scheduling for multiple practitioners, optimizing appointment availability and patient flow.
  • Coordinated communication between departments, fostering collaboration and information sharing.
  • Established office policies that improved compliance with regulatory standards and operational effectiveness.
  • Evaluated vendor performance to ensure quality service delivery within budget constraints.
  • Developed and implemented improved administrative processes, enhancing team productivity.

Education

GED -

School Adult School
Stockton, CA

Medical Certificate - Medical

Andon College
Stockton, CA

Skills

  • Type 40-50 words per minute
  • Excellent communication skills
  • Handle multiple phone lines
  • Referrals
  • Coordinate schedules
  • Ability to handle stressful environments
  • Experience in QSI (EDR-Electronic Dental Record)
  • Experience in Nextgen (EHR-Electronic Health Record)
  • Cross trained to work in immediate and primary care programs
  • Training new employees
  • Overseer
  • Superior customer service
  • Order supplies
  • Open and close cash batches
  • Manage schedules
  • Set up and take down food service line
  • Problem solving
  • Schedule
  • Assist with minor in office surgery
  • Medical authorizations
  • Wrap and sterilize surgical instruments
  • Schedule outpatient surgeries with hospital
  • Answer phones
  • Customer service focus
  • Workplace safety
  • Strong organization
  • Client relationship building
  • Document preparation
  • Schedule management
  • Staff training
  • Policy enforcement
  • Workflow coordination
  • Daily reporting
  • Organization skills
  • Telephone skills
  • Time management
  • Front desk operations
  • Customer/Client relations
  • Office administration
  • Data entry
  • Office management
  • Staff management
  • Strategic planning
  • Service-oriented mindset
  • Project management
  • Administrative support
  • Professional demeanor
  • Technical support
  • Information protection
  • Positive and professional
  • Reception desk management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Reliability
  • Multitasking Abilities
  • Correspondence management
  • Document control
  • Data inputting
  • Appointment scheduling

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Virginia Ann Perez