Hayden Boward
Tallahassee,FL
Summary
Organized and dependable candidate successful at seamlessly managing multiple priorities with a positive attitude. Track record of providing exceptional customer service. Willingness to learn and take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Lead Receptionist
Wanderlust Salon & Spa
Tallahassee, FL
05.2023 - Current
- Supervised front desk operations, ensuring seamless guest check-ins and check-outs.
- Implemented scheduling system improvements, enhancing appointment management efficiency.
- Resolved guest inquiries and complaints professionally, fostering positive client relationships.
- Developed and implemented training materials for new hires to standardize reception procedures and enhance onboarding experience.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Prepared reports and presentations for internal or client-related use.
- Organized, maintained and updated information in computer databases.
Customer Service and Sales Representative
Kohls Department Store
Newport News, VA
11.2020 - 06.2022
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Responsible for closing registers and ensuring counts were accurate.
Front Desk Representative
Animare Salon & Spa Aveda
Newport News, VA
05.2020 - 01.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Ensured cleanliness and organization of reception area while maintaining a professional presence at the front desk.
- Listened closely to customer complaints and responded appropriately to issues.
- Conducted comprehensive training sessions for new hires to ensure proficiency in appointment scheduling, operational duties, and accurate daily revenue reporting.
- Executed targeted promotions of special treatments and additional services to meet specified sales goals.
- Executed opening and closing procedures, ensuring secure deposit of nightly profits to the bank.
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL05-2026
Skills
- Cash Handling & Till Counting
- Point of sale operation
- Product and service sales
- Stocking and replenishing
- Complaint resolution
- Staff onboarding and training
- Policy enforcement
- Key holder experience
- Professional telephone demeanor
- Customer service focus
- Client relationship building
- Strong organization
Timeline
Lead Receptionist
Wanderlust Salon & Spa
05.2023 - Current
Customer Service and Sales Representative
Kohls Department Store
11.2020 - 06.2022
Front Desk Representative
Animare Salon & Spa Aveda
05.2020 - 01.2021
Bachelor of Science - Psychology
Florida State University