Tiffany York-Vargas
Kennesaw,GA
Summary
Detail-oriented and proactive professional with over 10 years of experience as a Lead Receptionist, Administrative Assistant, and Customer Service Specialist, adept at supporting daily operations and managing high-volume communications. Recognized for exceptional organizational skills, technical proficiency, and reliability in fast-paced environments, consistently delivering outstanding customer service. Proven track record in streamlining front-desk workflows, maintaining accurate records, and effectively supporting clients and internal teams. Committed to enhancing guest experiences through diligent management of front desk operations and prompt resolution of client issues.
Overview
18
18
years of professional experience
Work History
Lead Receptionist
Borrelli’s Salon
Alpharetta, GA
12.2016 - Current
- Manage high-volume phone and front desk communications with professionalism
- Schedule and coordinate client appointments and changes
- Respond to client email inquiries and provide service information
- Prepare and organize daily stylist schedules
- Check clients in and out and notify stylists of arrivals
- Process cash and card transactions and balance daily totals
- Support client experience through hospitality and front-of-house care
- Maintain reception and shared area organization and cleanliness
Administrative Assistant (Remote)
Caladan Consulting
Remote
01.2012 - 12.2019
- Built and maintained structured lists and libraries
- Tracked project billing hours for accurate invoicing
- Updated webpage content and system views
- Improved data presentation and navigation across sites
- Provided password reset and file recovery support
- Administered Office365 licenses and permissions
- Supported design teams with page and subsite setup
Cashier & Bakery Associate
BJ’s Wholesale Club
Woodstock, GA
08.2008 - 02.2017
- Processed high-volume customer transactions accurately
- Assisted with inventory lookup and coupon processing
- Cross-trained across multiple departments
- Supported supervision and staff coverage coordination
- Processed memberships, renewals, and returns
- Fulfilled bakery and specialty orders
- Maintained clean and organized checkout area to enhance customer experience.
- Trained new cashiers on procedures, enhancing team performance and service quality.
- Implemented best practices for cash handling, reducing errors and improving accuracy.
- Developed customer loyalty by providing exceptional service and personalized assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Visions in Education
Sacramento01.2005
Skills
- Front Desk Operations & Office Support
- Calendar & Appointment Management
- Customer & Client Service
- High-Volume Call Handling
- Records & Data Organization
- Office365 & Windows 11
- Client relationship building
- Customer service focus
- Strong organization
- Time management expertise
- Appointment scheduling
- Billing & Transaction Processing
- Communication & Problem Solving
- Detail Oriented & Multitasking
Accomplishments
- Used Microsoft Excel to organize inventory and order system.
- Excellent attendance and reliability.
Timeline
Lead Receptionist
Borrelli’s Salon
12.2016 - Current
Administrative Assistant (Remote)
Caladan Consulting
01.2012 - 12.2019
Cashier & Bakery Associate
BJ’s Wholesale Club
08.2008 - 02.2017
High School Diploma -
Visions in Education