Karla Guendulay Rivera
Fort Dodge,IA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Business Development Representative
Kemna Auto Of Fort Dodge
Fort Dodge , Iowa
08.2019 - 05.2021
- Handling incoming calls and following up on customer visits
- Responding to Internet lead requests
- Setting appointments for test drives
- Following up with past customers and maintain relationship
- Forward customer concerns to the proper Department manager for follow up
- Use Microsoft Excel / Outlook daily to track numbers for the CRM
- Translator ( when needed)
Customer Service Representative Agent
National Renewal Exchange
Ames, Iowa
12.2018 - 07.2019
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Advisor
Mister Car Wash
Des Moines, Iowa
06.2016 - 11.2018
- Educate customers about our products and how to get the most benefits from the car washes
- Safely and politely direct customers into the car wash tunnel
- Make eye contact with customers and use welcoming body language
- Build trusting relationships with customers
- Maintain cleanliness of customer areas at our store
Education
High School Diploma -
Webster City High School
Webster City, IA05.2016
Skills
- Bilingual
- Problem-solving
- Time management
- Fast Learner
- Knowledgeable with Microsoft
- Great communication skills
- Multitasker
Timeline
Business Development Representative
Kemna Auto Of Fort Dodge
08.2019 - 05.2021
Customer Service Representative Agent
National Renewal Exchange
12.2018 - 07.2019
Customer Service Advisor
Mister Car Wash
06.2016 - 11.2018
High School Diploma -
Webster City High School
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