Karla Guerra
Washington,DC
Summary
Dedicated administrative professional with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Ten years of experience in customer service, proficiency in Microsoft Office, data entry, efficient handling of online and offline data files, and expertise in data management. Familiar with benefits coordination, excellent interpersonal and verbal communication skills, and efficient time management.
Overview
16
16
years of professional experience
Work History
Operation Associate
Children's National Medical Center
Washington, DC
07.2024 - Current
- Maintained accurate records of inventory, orders, and shipments.
- Coordinated with vendors to manage delivery schedules and reduce costs.
- Monitored customer service levels and identified areas for improvement.
- Developed and implemented operational procedures to ensure efficient workflow.
- Handling customer inquiries: Providing customer service and assisting with delivery or product issues.
- Managing inventory: Overseeing inventory control.l
- Maintaining records: Keeping records.
Administrative assistant
Children’s Hospital Center
Washington, DC
10.2022 - Current
- Answer phones and direct phone calls
- Maintain a contact list
- Produce and distribute correspondence
- Contribute to the team efforts by accomplishing related results as needed
- Carryout administration duties such as typing, data entry, coping, binding, scanning, etc
- Receive and deliver mail
- Reply to emails and telephone inquiries
- Provide professional communication
- Manage data in a spreadsheet
- Keep records up to date
Reimbursement Associate
Children’s Hospital Center
Washington, DC
03.2017 - 10.2022
- Maintains patient’s medical and disability records by initiating and changing benefits information, coordinating benefit billing, calculating premium adjustments, and answering general benefit questions
- Enter IDC 10 and CPT (Current Procedure Terminology) codes in the medical billing software
- Reviewed appropriate CPT and ICD 10 codes accuracy of charges submitted
- Document and maintain patient files to comply with company policy
- Prepare and review insurance claims
- Manage medical and financial records
- Patient registration
- Research in file claims to billing third parties' insurance properly
Front Desk Coordinator/Receptionist
MedStar Health system - Chesapeake Cardiovascular
Baltimore, Maryland
04.2012 - 03.2016
- Welcome patients as they contact the center personally or by telephone
- Collected co-payments and posted them into the centricity EMR (Electronic Medical Record) software system
- Entered billing data into the system daily
- Scheduled appointments by telephone and in person using the EMR
- Answered all incoming calls and routed them to the appropriate staff
- Registered all patients, collected all documentation, and updated the information into the EMR
- Generated route slips for each patient and ensured that all services provided were checked out properly
- Reviewed and verified patient coverage of insurance or other agencies and computed the charges to be paid by the patient
Medical Biller
Chitra Venkatraman M.D.
Greenbelt, Maryland
07.2009 - 11.2012
- Submitted and processed billing for medical services provided
- Follow up on unpaid accounts and denied claims with insurance companies
- Entered data into the EMR (Electronic Medical Records) software system
- Responded to inquiries by phone and in person and resolved the customer's inquiries promptly
- Organized patients’ files and documents
- Researched the ICD-9 codes to validate and verify the correct code
- Entered insurance and demographic information and collect patient payments
Receptionist
Nina Kashtelyan, M.D.
Pikesville, Maryland
11.2008 - 07.2009
- Managed appointments for new and existing patients
- Collected payments and verified insurance eligibility
- Processed and filed medical records
- Enter new patient information into the database
- Performed all administrative duties, answering phones, use of office equipment fax machine, photo copier machine etc
Education
B.A. - Human Resources Management
University of Maryland Global Campus
06.2025
A.S. - Liberal Arts
Anne Arundel Community College
Medical Billing & Coding
AS Sanz College
Skills
- Customer service skills
- Organizational skills
- Interpersonal skills
- Ability to handle multiple priorities
- Attention to detail
- Database management
- Record-keeping
- Gathering and analyzing information
- Computer skills
- Microsoft Office
- Outlook
- Time management
- Follow-through skills
- Problem-solving skills
- Effective communication skills
- Verbal communication skills
- Written communication skills
- Ability to work with Management
Qualifications Summary
Ten years of experience in customer service, proficiency in Microsoft Office, data entry, efficient handling of online and offline data files, and expertise in data management. Familiar with benefits coordination, excellent interpersonal and verbal communication skills, and efficient time management.
Languages
Spanish
Native/ Bilingual
Timeline
Operation Associate
Children's National Medical Center
07.2024 - Current
Administrative assistant
Children’s Hospital Center
10.2022 - Current
Reimbursement Associate
Children’s Hospital Center
03.2017 - 10.2022
Front Desk Coordinator/Receptionist
MedStar Health system - Chesapeake Cardiovascular
04.2012 - 03.2016
Medical Biller
Chitra Venkatraman M.D.
07.2009 - 11.2012
Receptionist
Nina Kashtelyan, M.D.
11.2008 - 07.2009
B.A. - Human Resources Management
University of Maryland Global Campus
A.S. - Liberal Arts
Anne Arundel Community College
Medical Billing & Coding
AS Sanz College
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