Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karla Gutierrez

Independence,MO

Summary

Dependable Learning Ambassador with excellent time management, equipment operation, and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures. Ambitious career-focused job seeker, anxious to obtain entry-level leadership position to help launch career while achieving company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

LEARNING AMBASSADOR

AMAZON SORTATION CENTER
05.2023 - Current
  • Explained goals and expectations required of trainees
  • Monitored participants’ progress during the training session
  • Communicate company policies, benefits, and requirements to job applicants and deliver new orientation to over 1,000 employees
  • Recommended, designed, and delivered solutions to address organizational gaps
  • Conferred w/ management and supervisors to coordinate operations between departments
  • Supported employees and managers with day–to-day questions, needs, and inquiries to provide world-class service

CUSTOMER SERVICE REPRESENTATIVE

RADIUS GLOBAL SOLUTIONS
02.2023 - 04.2024
  • Provided assistance, guidance, and solutions to customer’s inquiries, issues, or concerns
  • Managed approximately 50 incoming calls and chats per day from customers.
  • Being empathic, patient, and maintaining a positive attitude throughout interactions with customers.

SERVER

UGLY JOES
03.2018 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Operated POS terminals to input orders, split bills, and calculate totals
  • Trained new employees of restaurant.

RELIEF ASSISTANT MANAGER

QUIKTRIP
12.2017 - 03.2018
  • Enforcing help with relief and night assistance comply and support policies and procedures
  • Provide fast customer service and store operations by all QT standards
  • Performed training and supervision of assigned store team members and managed clerks assigned to shifts as required by QT policy and procedures.

Education

Associate of Arts -

Metropolitan Community College
Kansas City, MO
05.2021

HIGH SCHOOL DIPLOMA -

FORT OSAGE HIGH SCHOOL
Independence, MO
05.2016

Skills

  • Bilingual (Spanish & English)
  • Adaptive Learning
  • Warehouse experience
  • Rapport building
  • Troubleshooting
  • Conflict resolution
  • Time Management
  • Organization skills
  • Patience
  • Multitasking
  • Customer Experience Management
  • Type 60 WPM
  • Fast Learner
  • MS Office User

Certification

12/2023, Community Services League-Culture Journey: Introduction to Medical Interpreting Advanced Program

Languages

Spanish
Native or Bilingual

Timeline

LEARNING AMBASSADOR

AMAZON SORTATION CENTER
05.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

RADIUS GLOBAL SOLUTIONS
02.2023 - 04.2024

SERVER

UGLY JOES
03.2018 - 02.2023

RELIEF ASSISTANT MANAGER

QUIKTRIP
12.2017 - 03.2018

Associate of Arts -

Metropolitan Community College

HIGH SCHOOL DIPLOMA -

FORT OSAGE HIGH SCHOOL

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Karla Gutierrez