Summary
Overview
Work History
Education
Skills
Timeline
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Karla Hernandez

San Antonio,TX

Summary

Highly motivated employee with the desire to take on new challenges and facilitate company growth. Skilled in creating a safe, fun, and nurturing environment for children of all ages. Strong work ethic and a passion for child development.

Overview

18
18
years of professional experience

Work History

Nanny - Special Needs (Down syndrome)

San Antonio
01.2006 - 01.2008
  • Handle basic household duties and pick up after kids
  • Care for children and prepare meals
  • Organized and coordinated activities during the summer break
  • Supervise and assist with homework completion

Nanny - Special Needs (Hydrocephalus)

San Antonio
01.2008 - 10.2012
  • Blend food and feed with medications for seizures
  • Change diapers
  • Overnight stays required giving baths and getting ready for school
  • Interact and play with child making him feel loved

Customer Experience Coordinator

TjMaxx
San Antonio
04.2015 - 12.2015
  • Communicate policies/procedures, and conduct new hire training
  • Resolve customer experience issues
  • Communicates with manager on duty

PL National Sales Agent

Nationwide Insurance
San Antonio
12.2015 - 08.2021
  • Educated customers on benefits and importance of insurance coverage
  • Handle inbound calls from policyholders, agents, third parties, etc
  • Participate in Root Cause Problem Solving (RCPS) meetings and Change Ninja
  • Send emails and fax any necessary documents

Loan Originator

REV Mortgage
San Antonio
01.2022 - Current
  • Market brand and network to gain clients
  • Take initial applications to approve for home loan
  • Make in person appointments to gather information
  • Gather documents and maintain communication with clients
  • Follow up through entire process.

Education

Mortgage Loan Origination License -

Champions School of Real Estate
08-2021

Bachelor of Business Administration : Business Management -

The University of Texas At San Antonio
12-2014

Associate Degree : Business Administration -

Northwest Vista College
05-2012

Skills

  • Team building and organizational skills
  • Detail oriented
  • Effective Communication
  • Customer Relations
  • Problem solving
  • Bilingual

Timeline

Loan Originator

REV Mortgage
01.2022 - Current

PL National Sales Agent

Nationwide Insurance
12.2015 - 08.2021

Customer Experience Coordinator

TjMaxx
04.2015 - 12.2015

Nanny - Special Needs (Hydrocephalus)

01.2008 - 10.2012

Nanny - Special Needs (Down syndrome)

01.2006 - 01.2008

Mortgage Loan Origination License -

Champions School of Real Estate

Bachelor of Business Administration : Business Management -

The University of Texas At San Antonio

Associate Degree : Business Administration -

Northwest Vista College

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Karla Hernandez