Karla Hernandez
Anaheim,CA
Summary
Enthusiastic Shipper 2 willing to take on any task to help the organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills. Known for a positive attitude, great communicator, and ability to contribute problem-solving skills to the team! I have a strong ability to lead by taking the initiative and leading the team through the day.
Overview
8
8
years of professional experience
Work History
Shipping Clerk 2
Ultra Mobile
11.2021 - Current
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume orders and collaborated with administrators to resolve shipping problems.
- Pack, secured, labeled, and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 300+ packages per day on high-volume days
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
Costumer Service
Krispy Kreme
10.2016 - 03.2020
- Maintained in-store presence to provide excellent customer service.
- Met sales goals by offering excellent customer service.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Provided exceptional customer service for ideal experiences.
- Provided outstanding customer service on phone and in person.
Education
Associate of Arts - Business Administration
Santiago Canyon College
Business Management
Santiago Canyon College
Orange, CA05-2024
Skills
- Clear communication
- Goal setting and achievement
- Collaboration and teamwork
- Relationship building
- Multi-Tasker
- Goal Driven
- Detail Oriented
Projects
- Supply Chain Team Building Event - Coordinator
- Supply Chain Holiday Party/Team Building Event - Coordinator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shipping Clerk 2
Ultra Mobile
11.2021 - Current
Costumer Service
Krispy Kreme
10.2016 - 03.2020
Associate of Arts - Business Administration
Santiago Canyon College
Business Management
Santiago Canyon College
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