Karla Hernandez
Fort Lauderdale,FL
Summary
- Customer Service & Client Support
- Calendar Management & Scheduling
- Data Entry & Record Keeping
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Administrative Support
- Phone Etiquette & Multi-line Systems
- Basic Bookkeeping & Financial Tracking
- Organization & Time Management
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Logistics Specialist
United States Air Force
12.2023 - Current
- Manage inventory, track assets, and maintain accurate digital records
- Coordinate supply operations and ensure timely distribution of materials
- Perform administrative duties including documentation, reporting, and data entry
- Support financial tracking and accountability of government resources
- Work in high-pressure environments requiring accuracy and attention to detail
Customer Service Representative
Puma
Oxon Hill, Maryland
01.2020 - 12.2023
- Provided customer support via phone, email, and in-person interactions
- Resolved customer issues quickly while maintaining professionalism
- Managed scheduling and handled high call volumes
- Maintained records and processed transactions with accuracy
- Built strong communication and problem-solving skills
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
Education
Bachelor’s Degree - Business
University of Arizona Global Campus
01.2025 - 05.2026
11/2025 - Logistics And Supply Chain Management
United States Air Force
04.2024 - 11.2025
Skills
- Customer Service & Client Support
- Calendar Management & Scheduling
- Data Entry & Record Keeping
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Administrative Support
- Phone Etiquette & Multi-line Systems
- Basic Bookkeeping & Financial Tracking
- Organization & Time Management
Additional Qualifications
- Experience handling administrative and clerical tasks
- Strong communication and organizational skills
- Quick learner with new systems and software
- Bilingual
Timeline
Bachelor’s Degree - Business
University of Arizona Global Campus
01.2025 - 05.2026
11/2025 - Logistics And Supply Chain Management
United States Air Force
04.2024 - 11.2025
Logistics Specialist
United States Air Force
12.2023 - Current
Customer Service Representative
Puma
01.2020 - 12.2023