Drashaun Clark

• Fields a high volume of in-bound calls and assess customer needs
• Distribute calls when necessary to other resources to ensure customer’s needs are handled in a timely fashion
• Works in conjunction with outside sales representatives to provide pre-and/or post-sales support Promotes DHL Express services & products to customers
• Attempts to collect payment on each call. Validates customer claims, initiates billing adjustments 

• Assisted customers with inquiries about upcoming flight information
  
• Made changes to existing flight bookings
  
• Created new reservations for customers
  
• Followed company policies and procedures to ensure accuracy
  Provided a smooth and efficient customer experience
  

• Handled property operations including rent collections, lease documentation, and account verification.
• Balanced administrative duties with resident support, ensuring compliance with housing regulations.
• Promoted growth through community engagement and operational efficiency.

• Served as a liaison between customers and service centers, coordinating appointments and follow-ups.
• Provided team support by assisting new employees with internal systems and policy guidance.
• Tracked and resolved customer cases with attention to detail and empathy.
• Company Overview: Ford Motor Company Contract

• Scheduled vaccine appointments and answered high-volume calls during the COVID-19 pandemic.
• Assisted in onboarding and training new team members on call procedures and systems.
• Developed strong listening and communication skills while supporting public health efforts.
• Company Overview: via Affinity Global