Karla Lopez
Tampa,FL
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
CUSTOMER SUPPORT
Santander Consumer USA
Odessa, FL
09.2021 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained consistent communication with the leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Built strong relationships with the leadership team to support business development opportunities and improve service.
- Managed over 60 calls per day
CONCIERGE ASSISTANT MANAGER
Lexus Of Wesley Chapel
Wesley Chapel, United States
12.2018 - 03.2020
- Ensuring all visitors receive personal welcome and assistance on arriving
- Performed office duties daily as needed
- Trained new concierge staff members while offering constructive feedback to enhance the productivity of new hires.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
ASSOCIATES - BUSINESS
Pasco Hernando State College
Wesley Chapel, FL01.2020
Skills
- Set high standards
- Bilingual: English and Spanish
- Long periods of standing and speaking
- Customer focused individual
- Problem solving
- Handle wide variety of situations
- Excellent communication skills
- Follow regulations and work rules
- Work independently and as a team
- Demonstrating dependability
- Service Quality
- Guest Satisfaction
- Listening
- Taking initiative
Additional Information
Kristina Montanti
Kmontanti@outlook.com
862-216-9403
Timeline
CUSTOMER SUPPORT
Santander Consumer USA
09.2021 - Current
CONCIERGE ASSISTANT MANAGER
Lexus Of Wesley Chapel
12.2018 - 03.2020
ASSOCIATES - BUSINESS
Pasco Hernando State College
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