Karla Lopez
Wylie
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Support Specialist role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist
Floyds 99 Barbershop
11.2019 - Current
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Licensed Cosmetologist
Super Haircuts
01.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Licensed Cosmetologist
Great Clips
01.2017 - 02.2019
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Responded proactively and positively to rapid change.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Restaurant Worker
Rosas Cafe
10.2013 - 04.2016
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained food safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Teacher Assistant
Kids R Kids Learning Academy
05.2015 - 10.2015
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Built relationships and communicated with parents to provide best learning environment for children.
Education
Cosmetology License
Regency Beauty Institute
Plano, TX05-2016
High School Diploma -
Wylie East High School
Wylie, TX06-2013
Skills
- Skin analysis
- Sanitation practices
- Barbering techniques
- Appointment scheduling
- Sales and upselling
- Continuing education
- Client education
- Social skills
- Friendly communication
- Clear communication
- Relationship building
- Customer consultation
- Product knowledge
- Selling and upselling
Certification
- Eyelash Extension Certification
- Cosmetology License - Texas Board of Cosmetology.
Bilingual
Fluent Spanish
English
Timeline
Licensed Cosmetologist
Floyds 99 Barbershop
11.2019 - Current
Licensed Cosmetologist
Super Haircuts
01.2019 - 11.2019
Licensed Cosmetologist
Great Clips
01.2017 - 02.2019
Teacher Assistant
Kids R Kids Learning Academy
05.2015 - 10.2015
Restaurant Worker
Rosas Cafe
10.2013 - 04.2016
Cosmetology License
Regency Beauty Institute
High School Diploma -
Wylie East High School
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