Karla Lott
Miami
Summary
Dynamic professional with a proven track record in customer service and mail processing. Achieved a 35% increase in customer satisfaction and maintained a 99% accuracy rate in mail sorting. Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
27
27
years of professional experience
Work History
Distribution SSA Clerk
United States Postal Service, USPS
Miami
11.2013 - Current
- Handled mail distribution, retail sales, and customer service tasks in a high-volume environment, maintaining a 99% accuracy rate in sorting and processing mail.
- Provided efficient and courteous service at the retail counter, increasing customer satisfaction by 35% through knowledgeable assistance, and quick problem-solving.
- Managed incoming and outgoing mail flow, ensuring timely delivery, and reducing misrouted packages by 20%.
- Trained new clerks on USPS policies, point-of-sale (POS) systems, and daily procedures, contributing to a 15% faster onboarding process.
- Balanced cash drawers, processed money orders, and managed financial transactions with 100% compliance to audit standards.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Manager
Kmart
Miami
05.1998 - 11.2013
- Oversaw daily store operations, including staffing, inventory management, and customer service, ensuring smooth and efficient performance.
- Led a team of 20+ employees, improving productivity and teamwork, resulting in a 40% boost in overall customer satisfaction scores.
- Increased monthly sales by 25% through strategic merchandising, promotional planning, and upselling techniques.
- Reduced employee turnover by 30% by implementing effective training programs, open communication, and performance recognition.
- Managed inventory levels and loss prevention strategies, cutting shrinkage by 20% year-over-year.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Teacher's Aide Volunteer
Miami Killian Senior High School
Miami
08.2005 - 06.2008
- Assisted teachers in preparing classroom materials and resources.
- Supported students with learning activities and classroom management.
- Participated in school events to foster community engagement and support education initiatives.
- Assisted teachers with lesson preparation and curriculum implementation.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
Education
High School Diploma -
Miami Killian Senior School
Miami, FL05-1992
Skills
- Mail processing
- Retail sales
- Customer service
- Financial transactions
- Data analysis
- Inventory management
- Microsoft Excel
- Communication skills
- Classroom management
Timeline
Distribution SSA Clerk
United States Postal Service, USPS
11.2013 - Current
Teacher's Aide Volunteer
Miami Killian Senior High School
08.2005 - 06.2008
Manager
Kmart
05.1998 - 11.2013
High School Diploma -
Miami Killian Senior School
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