Karla MARQUEZ-CASAS
Las Vegas
Summary
Professional hospitality worker with strong experience in supporting restaurant operations. Demonstrates keen ability to maintain cleanliness, assist in food and drink delivery, and ensure guest satisfaction. Reliable team player who adapts to changing needs and consistently contributes to smooth and efficient dining experience. Skilled in multitasking, communication, and maintaining welcoming environment.
Overview
11
11
years of professional experience
Work History
Buss Person
La Fontaine Restaurant
2026.01 - Current
- Assisted servers by clearing and resetting tables efficiently for optimal guest turnover.
- Adapted to high-pressure environments during peak hours, maintaining composure and focus on tasks.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
- Collaborated with team members to enhance overall dining experience through effective communication.
Bus Person
Bazaar Mar by Jose Andres
2025.08 - Current
- Monitored guest needs, responding promptly to enhance overall satisfaction during dining experience.
- Ensured proper table settings, adhering to restaurant standards for an aesthetically pleasing environment.
- Optimized table turnover rates by swiftly removing used dishware, wiping down surfaces, and setting up for new guests.
- Upheld restaurant reputation for exceptional service through consistent attention to detail and adherence to established protocols.
- Assisted servers in delivering exceptional service by quickly refilling drinks and attending to guest needs.
Bartender/Server
La Mojarra Loca
2023.03 - 2025.08
- Managed bar inventory, ensuring timely restocking of supplies.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
El Rincon De Los Remedios
2015.02 - 2023.02
- Mixed and served beverages with precision and creativity, enhancing customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Trained new staff on drink preparation techniques and customer service standards.
- Provided exceptional customer service by engaging patrons and ensuring timely drink delivery.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Master of Science - Finance
UNIVERSIDAD DE ZACATECAS
MEXICO 2011-01
Skills
- Quick learner
- Cleanliness standards
- Restaurant etiquette
- Professional appearance
- Table setup expertise
- Positive attitude
- Customer service excellence
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Buss Person
La Fontaine Restaurant
2026.01 - Current
Bus Person
Bazaar Mar by Jose Andres
2025.08 - Current
Bartender/Server
La Mojarra Loca
2023.03 - 2025.08
Bartender
El Rincon De Los Remedios
2015.02 - 2023.02
Master of Science - Finance
UNIVERSIDAD DE ZACATECAS