Summary
Work History
Education
Skills
Timeline
pwb

Karla Martinez

Phoenix,AZ

Summary

Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Core belief is that across all industries in every position, customer service is the heart.

Work History

Hospitality Associate

Qwick/Instawork/Workwhile/Shiftsmart
01 2020 - Current
  • Work platform with jobs at various Resort, Hotel, Restaurants, Country Clubs, and Events
  • Positions as Dishwasher, prep cook, busser, barback, all food & kitchen duties, Hotel services, security positions at sporting events, concerts & festivals.

Delivery Driver

DoorDash & Ubereats
01 2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Night Auditor

The Scott Resort & Spa
07 2021 - 12 2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Enhanced guest satisfaction by efficiently managing front desk operations, check-ins and checkouts.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Updated guest accounts and processed payments accurately, safeguarding financial integrity.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
  • Compiled and presented detailed reports on nightly revenue, aiding in financial planning and analysis.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Developed and maintained positive relationships with guests for satisfaction.

Delivery Driver

Hungry Howies
07 2018 - 04 2020
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Event Management

Pro-Em
01 2014 - 01 2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
  • Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
  • Facilitated seamless parking experience for VIP guests and special event attendees.
  • Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
  • Streamlined event registration process for increased efficiency and reduced wait times for guests.
  • Boosted attendee satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Maintained accurate records of event logistics, resources, and participant information for ease of reference in future planning efforts.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Restocked concession stands with popcorn, candy and other products.
  • Inspected tickets and customer IDs, checking for appropriate age requirements.
  • Ran concession stand by preparing food and serving drinks for patrons.

Education

Arizona Food Handlers Card -

State Food Safety
2024

Title 4 BASIC Liquor Law Certification -

360training.com Inc.
2022

Computer Tech Level 1 - Microsoft Office

Maricopa Community Colleges, Rio Salado Community College
2014

High School Diploma - General

Camelback High
1993

Skills

  • Self-Motivated
  • Decision-Making
  • Excellent Communication
  • Safe food handling
  • Strategic planning
  • Good Telephone Etiquette
  • MS Office
  • Multitasking Abilities
  • Critical Thinking
  • Interpersonal Communication

Timeline

Hospitality Associate

Qwick/Instawork/Workwhile/Shiftsmart
01 2020 - Current

Delivery Driver

DoorDash & Ubereats
01 2023 - Current

Night Auditor

The Scott Resort & Spa
07 2021 - 12 2023

Delivery Driver

Hungry Howies
07 2018 - 04 2020

Event Management

Pro-Em
01 2014 - 01 2018

Arizona Food Handlers Card -

State Food Safety

Title 4 BASIC Liquor Law Certification -

360training.com Inc.

Computer Tech Level 1 - Microsoft Office

Maricopa Community Colleges, Rio Salado Community College

High School Diploma - General

Camelback High

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