Karla Martinez
El Paso,TX
Summary
Custom Broker Specialist Data Entry Specialist & Customer Service known for Exportation's and importations typing skills, experience verifying data, inputting figures into client databases at a quick pace and maintaining confidentiality for sensitive material.
Experienced with customs brokerage. Utilizes thorough understanding of import/export regulations to mitigate risks and expedite clearances. Track record of maintaining client satisfaction through meticulous documentation and adherence to international trade laws.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Entry
Datamark
08.2024 - 11.2025
- Enter data into databases accurately and efficiently.
- Verify accuracy of data entered databases.
- Create and maintain data entry forms.
- Retrieve data from various sources and enter databases.
- Enhanced accounts receivable processes by implementing efficient data entry and record-keeping methods.
- Enhanced data accuracy by implementing efficient data entry and validation processes.
- Maintained accurate records through diligent data entry and regular updates to company databases.
Customer Broker
Salcedos
12.2022 - 09.2024
- Prepared and processed import and export documentation according to customs regulations, laws, or procedures.
- Timely response to emails from customers, suppliers, carriers and our internal network.
- Collect payment of taxes and duties on shipments.
- Requested or compiled necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Prepared contracts and related documentation according to strict standards.
Customer Service Representative
Alorica
10.2020 - 01.2022
- Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Responded promptly to customer inquiries and concerns via phone or email.
- Resolved customer issues and complaints effectively and efficiently.
- Maintain accurate records of customer interactions and transactions.
Data Entry Clerk
Professional Document Systems
01.2016 - 09.2020
- Maintain a database by entering new and updated customer and account information.
- Prepared source data for computer entry by compiling and sorting information.
- Processed customer and account source documents by reviewing data for deficiencies.
Education
High School Diploma -
Sunset High School
El PasoSkills
- Documentation review
- Import and export compliance
- Shipping & receiving
- Computer skills
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- International business
- Inventory data entry
- Record keeping
- Microsoft PowerPoint
- Harmonized system codes
Certification
- Medical Coding Certification
- Driver's License
- Certified Medical Assistant
Languages
English
Bilingual
Links
Linkedin.com/in/Karla-Martinez
Timeline
Data Entry
Datamark
08.2024 - 11.2025
Customer Broker
Salcedos
12.2022 - 09.2024
Customer Service Representative
Alorica
10.2020 - 01.2022
Data Entry Clerk
Professional Document Systems
01.2016 - 09.2020
High School Diploma -
Sunset High School