Karla Mejias
Tampa,FL
Summary
I am passionate about promoting lasting customer satisfaction by delivering high-quality service and unmatched support. I have a strong understanding of customer service best practices and available solutions. I am seeking a full-time supervisory position that presents professional challenges and allows me to apply my interpersonal skills, time management, and problem-solving abilities. I am a detail-oriented team player with excellent organizational skills. I am capable of managing multiple projects at once with a high level of accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dual Bilingual
09.2024 - Current
- Serve as a bilingual point of contact for both Medicare and Marketplace inquiries, delivering high-quality support in English and Spanish.
- Effectively manage customer interactions by listening attentively, resolving concerns, and escalating complex issues when necessary.
- Support cross-functional teams by coordinating schedules, handling service requests, and promoting engagement through clear and professional communication within my team.
- Demonstrate leadership by mentoring new team members, sharing best practices, and contributing to process improvements.
- Maintain a strong understanding of healthcare services and marketing strategies to guide customers accurately and efficiently.
- Consistently meet performance goals while promoting a positive and inclusive customer experience.
Lawyer
Collective Law Firm
Cienfuegos, Cuba
01.2020 - 01.2023
- Company Overview: Cienfuegos, Cuba
- Led legal operations and provided strategic counsel to individuals and businesses across diverse legal areas, including corporate governance, intellectual property, labor law, and taxation.
- Supervised and supported staff in completing business registrations and meeting legal requirements, ensuring compliance and efficiency.
- Oversaw the preparation and review of contracts, wills, deeds, and patent applications, maintaining high standards of accuracy and regulatory alignment.
- Applied legal precedents and conducted in-depth research to guide litigation strategy and assess case outcomes.
- Directed evidence gathering and case development, presenting findings in court proceedings, hearings, and arbitrations.
- Played a key role in mentoring junior staff and fostering a collaborative, high-performance work environment.
- Cienfuegos, Cuba
Customer Service Representative
ETECSA (Telecommunications Company of Cuba)
Cienfuegos, Cuba
09.2018 - 01.2021
- Company Overview: Cienfuegos
- Provided high-quality customer support in a fast-paced telecommunications environment, consistently managing a high volume of calls with minimal wait times.
- Demonstrated strong communication skills by actively listening to customer concerns, resolving issues efficiently, and escalating complex matters to supervisors when necessary.
- Maintained professionalism and courtesy in handling inquiries and suggestions, contributing to overall customer satisfaction.
- Built a foundation of service excellence and responsiveness that supports future leadership in customer service operations.
- Cienfuegos
Education
Bachelor Of Law - Law (Pre-Law)
Carlos Rafael Rodríguez University
Cienfuegos, CubaSkills
- Team leadership
- Customer satisfaction
- Conflict resolution
- Performance improvement
- Coaching
- Mentoring
- Schedule management
- Issue resolution
- Organizational skills
- Multitasking
- Workflow efficiency
- Task delegation
- Technical tools proficiency
- Communication platforms
- Legal case management
- Advisory
- Decision-making
- Problem-solving
Timeline
Customer Service Representative
Dual Bilingual
09.2024 - Current
Lawyer
Collective Law Firm
01.2020 - 01.2023
Customer Service Representative
ETECSA (Telecommunications Company of Cuba)
09.2018 - 01.2021
Bachelor Of Law - Law (Pre-Law)
Carlos Rafael Rodríguez University