Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

Karla I Montero Olivares

El Paso,TX

Summary

Attentive Head Cook offering 5 years of kitchen management experience. Coordinates workflows to meet business demands and guides team members in preparation, plating and presentation to foster satisfaction. Produces quality meals in high-volume atmospheres with focus on quality and patron loyalty. Hardworking cook with diverse kitchen skills and expertise in grill operation. Helps maintain kitchen workflow by restocking supplies and supporting team members. Reliable and skilled kitchen team member trained in grill operations. Creates food according to recipes and customer preferences. Maintains clean, sanitized and organized workstations for professionalism and health code compliance. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

8
8
years of professional experience

Work History

Candy Packer

Staff Force Personnel Services
07.2024 - 01.2025
  • Contributed to a positive work atmosphere by fostering strong relationships with fellow packers and supervisors.
  • Demonstrated mastery of various types of packaging materials and machinery, ensuring optimal product protection during shipping and handling.
  • Safeguarded workplace health and safety standards by adhering to proper lifting techniques when handling heavy items or equipment during the packing process.
  • Reduced waste by recycling unusable candy materials during the packing process.
  • Prepared food packaging boxes by folding and taping.

Assistant

Ceva Logistics
05.2022 - 12.2023
  • Kept clean, organized and well-stocked workspaces.
  • Proofread documents for spelling errors, grammar mistakes, or formatting discrepancies before distribution.
  • Represented company in positive light through great follow-through and sound judgment.
  • Drafted shipment BOLs, packing lists, invoices and shipping labels.
  • Communicated with carriers to confirm delivery windows and reduce shipment delays.
  • Tracked and traced in-transit loads to stay updated on shipment status.
  • Set appointments for receiving or delivery and followed-up with destination personnel to confirm receipt.

Cook Shift Leader

Carls Jr
07.2017 - 07.2020
  • Instructed cooks in preparing, cooking and presenting food.
  • Utilized diverse cooking techniques, following established recipes to prepare various meal types.
  • Rotated perishable items to lower risk of spoilage and reduce waste.
  • Operated and maintained range of common kitchen equipment.
  • Protected diners by cooking and handling food according to strict safety standards.
  • Prevented spoilage by properly labeling, rotating, and stocking foods and uncooked ingredients.
  • Worked with expeditor to quickly move foods from grills to customers.
  • Communicated, trained and promoted quality standards to team members.
  • Managed inventory levels using company systems and guidelines to reduce loss.
  • Counted items, reviewed packing lists and corrected discrepancies.
  • Stocked shelves with incoming inventory upon receipt from suppliers.

Call Center Agent

Alorica
02.2020 - 05.2022
  • Understood client needs and advised on relevant products, services or opportunities.
  • Met and exceeded assigned goals established by management.
  • Answered incoming calls, chat messages and email communications to handle product concerns.
  • Completed high volume of inbound and outbound calls within deadlines.
  • Handled caller needs for sales, service and account problems.
  • Took ownership over customer concerns, following issues through to resolution.

Education

Diploma - undefined

Ysleta Highschool
El Paso
06.2016

Skills

  • Ordering Supplies
  • Cooking Techniques
  • Food Storage
  • Customer Service
  • Shipping and receiving
  • Shipping Documentation
  • Time management
  • Delivery confirmation
  • Shipment Tracking
  • Call Center Operations
  • Call quality
  • Positive Attitude
  • Data Gathering

LANGUAGE

Spanish Proficient (C2)
English Proficient (C2)

Timeline

Candy Packer

Staff Force Personnel Services
07.2024 - 01.2025

Assistant

Ceva Logistics
05.2022 - 12.2023

Call Center Agent

Alorica
02.2020 - 05.2022

Cook Shift Leader

Carls Jr
07.2017 - 07.2020

Diploma - undefined

Ysleta Highschool