Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Timeline
WEBSITES, PORTFOLIOS, PROFILES
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Karla Montes

Lewisville

Summary

Dynamic Training and Development Specialist with expertise in designing and optimizing comprehensive training programs. Proficient in needs assessment and curriculum development, with a strong focus on leveraging technology to enhance learning. Proven track record of improving employee performance through tailored training strategies and fostering collaborative environments that promote skill development. Committed to driving professional growth and organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ISS Representative

Amazon FTW9
02.2025 - Current
  • Ensuring accurate receiving and processing of inventory.
  • Investigating and resolving shipment discrepancies, and system issues.
  • Communicating with cross-functional teams (stow, ICQA, transportation).
  • Using internal tools to manage exceptions and update inventory data.
  • Monitoring compliance with safety and quality standards.
  • Assisting in audits, and supporting continuous improvement.
  • Providing training and support to new associates.
  • Tracking KPIs and helping to improve operational efficiency

Learning Trainer

Amazon FTW9
03.2023 - Current
  • Designed and implemented handbooks, training modules and video tutorials to reinforce training concepts.
  • Over two years managing projects using Asana.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Experience using data and metrics to determine and drive improvements.
  • Utilized strong analytical skills to resolve complex issues efficiently.
  • Advanced Excel skills in utilizing Pivot Tables and VLookUps.
  • Retained 450 permissions in FTW9 Amazon Associates throughout 2024, costing $447,842.

FC Associate I

Amazon FTW9
09.2020 - 03.2023
  • Mastered multiple tasks, including Stow, Receive, Pick, and Pack.
  • Served as an Ambassador and Problem Solver for two years.

Administrative Assistant

Consulate of El Salvador
12.2018 - 09.2020
  • Facilitated issuance of national identity documents through consular processes.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Graphic Designer

Royal Signs
12.2017 - 12.2018
  • Provided creative direction and mentorship to junior design staff and interns.
  • Creating business cards, designing logos, advertising videos and wallpapers for companies.

Education

Bachelor of Arts - Architecture

Francisco Gavidia University
05.2016

Bachelor of Science - User Experience Design

Western Governors University
Salt Lake City, UT
05-2026

Skills

  • Trainer coaching
  • Cross-cultural training
  • Skilled in Pivot Tables and VLookUps
  • Performance Metrics Utilization
  • E-learning platforms
  • Instructional development
  • Project Management Skills
  • Strategic Problem Resolution
  • Comprehensive Business Engagement

Certification

  • Certificate of Completion Measuring Learning Effectiveness by LinkedIn
  • Certificate of Completion Components of Effective Learning by LinkedIn
  • Certificate of Completion Designing Scenario-Based Learning by LinkedIn
  • Certificate of Completion Instructional Design: Needs Analysis by LinkedIn
  • Certificate of Completion Instructional Design: Adult Learners by LinkedIn
  • Certificate of Completion Design Thinking: Implementing the Process by LinkedIn
  • Certificate of Completion Design Thinking: Understanding the Process by LinkedIn
  • Certificate of Completion Designing a Presentation by LinkedIn
  • Google UX Design Professional Certificate

LANGUAGES

Spanish: Native/ Bilingual
English: Professional

Timeline

ISS Representative

Amazon FTW9
02.2025 - Current

Learning Trainer

Amazon FTW9
03.2023 - Current

FC Associate I

Amazon FTW9
09.2020 - 03.2023

Administrative Assistant

Consulate of El Salvador
12.2018 - 09.2020

Graphic Designer

Royal Signs
12.2017 - 12.2018

Bachelor of Arts - Architecture

Francisco Gavidia University

Bachelor of Science - User Experience Design

Western Governors University

WEBSITES, PORTFOLIOS, PROFILES

  • https://karlamontesmarquez0.wixsite.com/portafolio

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