Tracey Robinson
Sterling Heights,MI
Summary
Dynamic professional with a proven track record at Amazon, excelling in customer service and process improvement. Leveraged strong communication skills and technical proficiency in Microsoft Excel to enhance operational efficiency and support customer retention strategies. Recognized for fostering community engagement and training new team members effectively.
Experienced customer service professional prepared for this role with strong focus on effective communication, conflict resolution, and problem-solving. Known for fostering teamwork and adaptability in fast-paced environments, ensuring reliable support and consistent results. Skilled in handling complex inquiries, managing sensitive information, and utilizing CRM systems efficiently. Valuable contributor with results-driven mindset and commitment to excellence.
Overview
7
7
years of professional experience
Work History
ISS Representative
Amazon
09.2023 - Current
- Assisted in resolving customer inquiries and providing product information.
- Collaborated with team members to maintain effective communication and workflow.
- Supported data entry tasks to ensure accurate record-keeping and tracking.
- Participated in training sessions to enhance knowledge of company policies and procedures.
Process Assistant
Amazon
12.2022 - 09.2023
- Streamlined daily operations to enhance workflow efficiency and accuracy in shipping processes.
- Assisted in training new team members on operational procedures and safety protocols.
- Conducted regular inventory audits to maintain stock accuracy and minimize discrepancies.
- Implemented process improvements that reduced turnaround time for order fulfillment.
Recruitment Assistant
Amazon
06.2021 - 11.2022
- Coordinated candidate sourcing through job boards and social media platforms.
- Assisted in scheduling interviews and managing candidate communication.
- Maintained applicant tracking system, ensuring accurate data entry and updates.
- Collaborated with hiring managers to refine job descriptions and requirements.
Ambassador
Amazon
08.2018 - 11.2022
- Fostered community engagement through organized outreach events and presentations.
- Developed strategic partnerships with local organizations to enhance brand visibility.
- Coordinated logistics for promotional campaigns, ensuring seamless execution and compliance.
- Trained new ambassadors on effective communication techniques and brand values.
Education
Associate of Arts - Graphic Design
ITT Technical Institute
Canton, MI06-2012
High School Diploma -
Franklin High School
Livonia, MI06-2009
Skills
- Patience and tolerance
- Sales support
- Performance metrics analysis
- Customer retention strategies
- Customer service
- Computer proficiency
- Microsoft Excel
- Paperwork processing
- Technical support
- Product and service solutions
Accomplishments
Started a PPE recycling project with started to expand to other buildings.
Timeline
ISS Representative
Amazon
09.2023 - Current
Process Assistant
Amazon
12.2022 - 09.2023
Recruitment Assistant
Amazon
06.2021 - 11.2022
Ambassador
Amazon
08.2018 - 11.2022
Associate of Arts - Graphic Design
ITT Technical Institute
High School Diploma -
Franklin High School