Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karla Brown

Clover,SC

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Cafeteria Assistant Manager

Fort Mill School District
10.2015 - Current
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.

AP and Billing Clerk

Penta Engineering, PA
10.1998 - 03.2014
  • Entered and maintained billing information in company internal databases for accessibility.
  • Verified accuracy of billing data and corrected discrepancies.
  • Managed invoicing and payment processing operations.
  • Executed billing tasks and recorded information in company databases.
  • Maintained detailed records of customer payments and billing adjustments.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Generated daily, weekly and monthly reports for billing department.
  • Handled account payments and provided information regarding outstanding balances.
  • Developed and implemented billing procedures to enforce compliance with company policies.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with customers to resolve disputes.
  • Reconciled accounts receivable to general ledger.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Generated monthly billing and posting reports for management review.
  • Created improved filing system to maintain secure client data.
  • Utilized various software programs to process customer payments.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Processed vendor and supplier payments on weekly basis.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
  • Encoded and canceled checks using bank machines.

Education

Certificate - Travel Industry

Southeastern Academy
Kissimmee, FL

Skills

  • Attention to Detail
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Decision-Making
  • Clerical Support
  • Written Communication
  • Training and Development
  • Self-Motivated
  • Good Telephone Etiquette
  • Problem-Solving
  • Flexible and Adaptable
  • Data Entry

Certification

Managerial Serve Safe certified

Timeline

Cafeteria Assistant Manager

Fort Mill School District
10.2015 - Current

AP and Billing Clerk

Penta Engineering, PA
10.1998 - 03.2014

Certificate - Travel Industry

Southeastern Academy

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Karla Brown