Karla Morales
Jacksonville
Summary
Dynamic hospitality professional with extensive experience at The Ritz-Carlton Lake Tahoe, excelling in guest engagement and team leadership. Proven ability to enhance service quality and drive sales through effective communication and training. Highly reliable and skilled in multitasking, consistently delivering exceptional dining experiences in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bartender
Tommy Bahama Marlin Bar
Jacksonville
12.2025 - Current
- Mixed cocktails following standard recipes and customer preferences.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the bar area.
- Collaborated with kitchen staff to ensure timely order delivery.
- Performed opening and closing duties including restocking supplies.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Fine Dining Server
The Ritz-Carlton Lake Tahoe
Lake Tahoe
12.2024 - 11.2025
- Delivered exceptional guest experiences in a luxury hospitality environment, providing personalized service and maintaining the highest standards of quality and professionalism.
- Skilled in fine dining etiquette, wine and cocktail service, and upselling premium offerings.
- Collaborated closely with culinary and management teams to ensure seamless service and exceed guest expectations in a fast-paced, high-end setting.
Food and Beverage Team Leader
Bourbon Pub by Michael Mina
Truckee
01.2022 - 03.2025
- Led front-of-house operations in a high-volume, upscale dining environment, ensuring exceptional guest satisfaction and team efficiency.
- Supervised and trained service staff, coordinated bar and dining room performance, and maintained adherence to brand standards set by celebrity chef Michael Mina.
- Demonstrated strong leadership, multitasking, and communication skills while fostering a collaborative and service-oriented team culture.
Bartender
Schaffer's Mill Golf Lake and Ski Resort
Truckee
06.2023 - 10.2024
- Mixed cocktails following standard recipes and customer preferences.
- Managed high customer volumes during peak hours and special events while maintaining service excellence.
- Responsible for accurate cash handling, daily sales reporting, and inventory management.
- Prepared and served a wide variety of drinks, demonstrating strong product knowledge and attention to detail.
- Efficiently performed opening and closing procedures to ensure seamless operations between shifts.
- Maintained cleanliness and organization of the bar area.
- Built loyal clientele by consistently delivering personalized service and engaging guest interactions, while adhering to all alcohol safety and compliance standards.
Fine Dining Hostess
The Ritz Carlton Lake Tahoe
Truckee
04.2021 - 10.2021
- Welcomed and assisted guests in a luxury dining environment, ensuring an exceptional first impression aligned with The Ritz-Carlton's standards of excellence.
- Managed reservations, seating arrangements, and guest flow to optimize the dining experience and service efficiency.
- Collaborated closely with servers, management, and culinary staff to maintain seamless communication and deliver personalized, attentive hospitality.
- Demonstrated professionalism, poise, and attention to detail while fostering a warm and refined atmosphere for all guests.
Lead Cook
Squaw Creek Resort by Hyatt
Olympic Valley
06.2020 - 07.2021
- Oversaw and executed culinary preparation in a high-volume resort environment, maintaining premium food quality and presentation standards.
- Coordinated multiple kitchen stations, managed inventory and food-cost controls, and ensured strict adherence to health, safety and sanitation regulations.
- Provided leadership and training to line cooks under dynamic seasonal demands while aligning with Hyatt's brand expectations for upscale guest dining.
Retail Supervisor
Morpho Travel Experience
Jorge Chavez International Airport
03.2017 - 03.2020
- Supervised daily operations of the coffee and souvenir retail spaces within the airport environment, ensuring exceptional customer service and operational efficiency.
- Oversaw sales performance, inventory management, and staff scheduling while maintaining compliance with brand and airport standards.
- Trained and motivated team members to deliver an engaging shopping and dining experience for international travelers.
- Demonstrated strong leadership, organizational, and communication skills, contributing to increased sales and customer satisfaction.
Education
Bachelor - Marketing and Innovation
Harson University
Miami, FL01.2026
Methodology to Teach English -
Instituto Cultural Peruano Norteamericano
Lima, PE07.2016
Skills
- Hospitality service expertise
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Team training and development
- Sales expertise
- Client engagement
- Data analysis
- Digital marketing
Languages
- Spanish
- English
Timeline
Bartender
Tommy Bahama Marlin Bar
12.2025 - Current
Fine Dining Server
The Ritz-Carlton Lake Tahoe
12.2024 - 11.2025
Bartender
Schaffer's Mill Golf Lake and Ski Resort
06.2023 - 10.2024
Food and Beverage Team Leader
Bourbon Pub by Michael Mina
01.2022 - 03.2025
Fine Dining Hostess
The Ritz Carlton Lake Tahoe
04.2021 - 10.2021
Lead Cook
Squaw Creek Resort by Hyatt
06.2020 - 07.2021
Retail Supervisor
Morpho Travel Experience
03.2017 - 03.2020
Bachelor - Marketing and Innovation
Harson University
Methodology to Teach English -
Instituto Cultural Peruano Norteamericano