Karla Morales
Island Lake,IL
Summary
Experienced Front Desk Receptionist and Accounting Assistant with over 5 years of experience managing front office operations, providing exceptional customer service, and supporting accounting functions. Skilled at creating a warm and welcoming environment while efficiently handling scheduling, phone systems, data entry, billing, and financial recordkeeping. Proficient in Intuit Quickbooks, Microsoft Excel, Outlook, and Word. Accustomed to working in a fast-paced environment in necessary.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/Assistant Accountant
Green World Management LTD
Wauconda, IL
02.2021 - 07.2025
- Served as the first point of contact for customers, clients, vendors, and visitors while maintaining a professional and welcoming office environment
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Responded promptly to emails and customer inquiries on Microsoft Outlook.
- Scheduled appointments, coordinated calendars, and managed daily office schedules.
- Created and organized documents and reports on Excel, and performed general administrative duties.
- Accurately processed payments, invoices, and account transactions.
- Managed accounts receivable, created invoices and followed up on outstanding balances.
- Maintained a clean and orderly reception area at all times.
- Demonstrated exceptional multitasking abilities while prioritizing urgent tasks.
- Maintained accurate records of visitor logs and package deliveries for security compliance.
- Trained new staff on operational procedures and software systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Lead Cashier/Lead Food Service Worker
La Michoacana Ice Cream Parlor
Wauconda, IL
01.2018 - 11.2019
- Supervised daily cash operations to ensure accuracy and efficiency
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Trained and mentored new cashiers on customer service best practices.
- Provided friendly customer service in a fast-paced environment.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Managed inventory levels to optimize product availability and reduce waste.
- Worked extra shifts and covered for call-in employees to maintain service levels.
- Led cashiers and associates in providing thoughtful customer service.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Education
High School Diploma -
Wauconda High School
Wauconda, IL05-2020
Associate of Science - Clinical Psychology
College of Lake County
Grayslake, ILSkills
- Attention to detail
- Dependable
- Time management
- Telephone etiquette
- Data entry
- Adaptive problem-solving skills
- Team collaboration
- Appointment scheduling
- Administrative skills
- Office organization
- Hospitality services
- Front office management
- Document management
Languages
English
Full Professional
Spanish
Full Professional
Interests
- Pilates
- Adventure Travel
- Hiking
- Volunteer Work
Timeline
Front Desk Receptionist/Assistant Accountant
Green World Management LTD
02.2021 - 07.2025
Lead Cashier/Lead Food Service Worker
La Michoacana Ice Cream Parlor
01.2018 - 11.2019
Associate of Science - Clinical Psychology
College of Lake County
High School Diploma -
Wauconda High School