Karla Moses
Tacoma,WA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Assistant for Advising and Counseling
Tacoma Community College
08.2022 - Current
- Greet and welcome prospective, new, and continuing students entering the Counseling, Advising & Transitions Services center.
- Manage approximately 50 calls/emails to students for team outreach projects.
- Screen, prioritize and respond appropriately to incoming telephone calls as initial contact for multiple programs; resolve problems.
- Respond to inquiries and handle referrals for services from various sources.
- Assist students to understand and navigate procedures related to all aspects of entry services, including admissions, assessment, orientation, advising, registration, financial aid, and tuition payment.
- Problem solve with students to resolve routine challenges and concerns related to advising, counseling, transition services, career exploration, worker retraining and Running Start services.
- Make appropriate referrals to other campus and community resources as special needs are identified that go beyond the nature of this position
- Set- up individual appointments for students to meet with advisors, counselors, Running Start Educational Planners.
- Prepare reports and maintain data related to work groups, including advising, counseling, retention, and orientation services.
- Maintain and update department records such as Outlook calendars, web pages, advisor dashboards, and program flyers.
- Participate in team projects, planning, cross-training, and quality improvement efforts to improve services.
- Developed training materials for staff members, increasing overall competency levels within the organization.
- Managed both digital and physical filing systems and retrieved documents as required.
Marketing and Communications Assistant Intern
Puyallup/Sumner Chamber of Commerce
04.2022 - 06.2022
- Motivated self-starter with the ability to work independently
- Ability to manage multiple projects and meet deadlines
- Internal communications: established and adhered to a regular schedule of check-in meetings/calls with supervisor to ensure timely completion of projects
- Updated Chamber website, created pages and photo galleries and updated existing pages on Squarespace
- Assisted with email newsletters in Constant Contact
- Designed graphics for all channels using Canva, designed flyers, banners, and event signage, resized, cropped, and enhanced images as needed
- Created graphics and drafted social media posts for Chamber social channel
- Assisted in organizing and attending Networking events.
Sales Team Lead
Target
03.2015 - 10.2017
- Energetic and detail-oriented sales associated with over two years of experience in a fast-paced retail environment
- Performed all functions regarding receiving, stock, and calls
- Designed layout setup for merchandise
- Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.
Education
Bachelor of Arts in Psychology -
Central Washington University
Centralia, WA03.2023
Associate of Arts -
Pierce College
Lakewood, WA01.2020
Skills
- Technical Proficiency: Skilled in using reservation systems, Microsoft Office, Word, PowerPoint, Canva, Squarespace, Wix
- Communication: Exceptional verbal and written communication skills in interacting with students, faculty, and staff to provide courteous and efficient assistance
- Multitasking: Ability to handle multiple tasks simultaneously, including answering phones, responding to emails, and assisting walk-in visitors promptly and effectively
- Problem Solving: Strong aptitude for resolving issues and addressing concerns promptly to ensure a positive experience for students and visitors
- Bilingual: Fluent in English and Spanish
Certification
Google Technical Support, 12/2020
Community Service
Tacoma Rescue Mission- Family Center, February 2022 - March 2022, Assisting in setup for lunch and dinner, Coordinated with other junior volunteers in the kitchen and cafeteria, Helped create a supportive and safe environment for homeless shelter guests, including youth, by aiding staff and all shelter guests.
Projects
Examining the Effects of Social Media on Social Anxiety, Central Washington University, Intermediate Statistics and Research, Spring 2022 Examining the Effects of Instagram Filters on Women's Self-Esteem, Central Washington University, Research Methods, Fall 2021 Racial Disparities, Central Washington University, Multicultural Psychology and Social Justice, Fall 2021 Birth to Second Year of Life, Pierce College, Lifespan Psychology, Fall 2020
Languages
Spanish
Native or Bilingual
Timeline
Program Assistant for Advising and Counseling
Tacoma Community College
08.2022 - Current
Marketing and Communications Assistant Intern
Puyallup/Sumner Chamber of Commerce
04.2022 - 06.2022
Sales Team Lead
Target
03.2015 - 10.2017
Bachelor of Arts in Psychology -
Central Washington University
Associate of Arts -
Pierce College