Jessica Willis
Valdosta,GA
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Remote Operations Manager
Revolution Field Strategies, Shawmut Services
08.2022 - 11.2022
- Recruiting, interviewing, offer letters, i9 verification, e-verify, background check utilizing good hire, tax withholding forms direct deposit, pay rate, employment eligibility
Remote Marketing Manager
Chausser Realty LLC
02.2022 - 08.2022
- Create fresh ideas for outreach, develop and coordinate events with external businesses, measure success of campaigns, identify new markets and entrance strategies, create budgets, create graphic designs, manage websites,and all social media platforms.
STORE MANAGER
SIGNET JEWELERS
08.2020 - Current
- Customer service management recruiting, hiring and onboarding.leading training seminars
- Responsible for meeting monthly quota, maintaining reports and logs as well as weekly inventory
- Responsible for coaching and discipline
- Responsible for marketing and networking
- Remote sales and chat service during covid, remote virtual training lead via zoom or teams meeting
STORE MANAGER
CRICKET WIRELESS
05.2019 - 08.2020
- Responsible for hosting meetings, training new associates, managing team, scheduling, daily deposits and change, customer service issues, coaching’s, marketing and partnering with local business, creating flyers and hosting events at the store
- Daily analysis reports of performance, drafting performance improvement plans
- Interviewing and hiring new candidates.
FRONT END ASSOCIATE
WALMART
03.2018 - 05.2019
- Customer service, money center associate, returns, handling customer issues or questions, check cashing bill payments, money orders and money grams.
INTERN
WALB NEWS 10
05.2018 - 08.2018
- Responsible for writing web stories, video editing and shooting of packages, interview questions, pictures for social media and networking with local businesses and other reporters for breaking stories.
SALES ADVOCATE
05.2016 - 06.2017
- Responsible for meeting monthly minimum regarding sales, troubleshooting issues with phones,customer service.
Education
Doctor Of Fine Arts - Strategic Communication
Liberty University
Lynchburg, VAMBA - Human resource management
Troy University
MS - Strategic Communications
Troy University
BFA - Mass Media
Valdosta State University
Skills
- Business Development, Leadership,
- Recruiting, Hiring, Onboarding
- HR
- Admin task
- Proficient in Microsoft office, ex: Word, PowerPoint, Excel,
- Teams, email marketing and automation, text blast
- Skilled in Adobe Creative, ex: premiere pro,
- Illustrator, Photoshop
- Skilled with WordPress, Wix, Zoho Creator, Squarespace, Canva
- Skilled in Workday, Reflexis scheduling system, Paylocity
- Excellent with verbal and visual presentation
- Experience with hubspot, experience with paylocity
- Typing speed: 85 WPM
- Performance Monitoring and Evaluation
- Management Training
- Cash Management
Timeline
Remote Operations Manager
Revolution Field Strategies, Shawmut Services
08.2022 - 11.2022
Remote Marketing Manager
Chausser Realty LLC
02.2022 - 08.2022
STORE MANAGER
SIGNET JEWELERS
08.2020 - Current
STORE MANAGER
CRICKET WIRELESS
05.2019 - 08.2020
INTERN
WALB NEWS 10
05.2018 - 08.2018
FRONT END ASSOCIATE
WALMART
03.2018 - 05.2019
SALES ADVOCATE
05.2016 - 06.2017
Doctor Of Fine Arts - Strategic Communication
Liberty University
MBA - Human resource management
Troy University
MS - Strategic Communications
Troy University
BFA - Mass Media
Valdosta State University
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