Karla Munoz

As a Process Assistant it was my responsibility to allocate labor, support management, and proficiently know how to direct and perform all job roles within ONT1. During my time as Interim PA, I developed skills to successfully run inbound during both MOR and DAY sort. As a team, we were able to exceed and process our corresponding volume almost every day, with some very high achieving days. Another important responsibility I had was managing associates and allocating headcount. This was the most crucial skills to learn in order to succeed in all and every single job role within our facility. I was also able to assist with Ship Clerk support in cross dock which required me to know how to have excellent communication with TOM services and also have knowledge of YMS. I was able to practice and put my computer skills to work every single day using Excel, Word, Spreadsheets, and every required link in our warehouse including inbound, outbound, YMS, perspective, labor tracking, auto gate, and VISTA. Prior to this position I mainly worked in cross dock as a TDR so having the opportunity as a seasonal PA opened a lot of doors to knowledge and skills I did not have before. I was able to build professional working relationships and developed a great ability to work in a team but also developed an even greater ability to work alone and lead my team to success. Working with so many associates every day also gave me the knowledge to know how to handle various situations and understand how important it is to have a solid foundation with my manager.

Amazon sort center full time associate. Learned and performed all roles at both SBD5 and ONT1. Daily, my main assigned location is cross dock or ship dock. Here, I am TDR during both of my shifts which has allowed me to work closely with my PAs to understand ship clerk duties such as inbound and outbound management and knowledge of Yard Management Services (YMS). I am currently an ambassador for ONT1 which requires me to know and perform all functions and critical roles in our warehouse. I’ve also been cross trained at BUR7 to help when there is high work volumes.

My first building was SBD5 which opened in September 22, 2021. I became inbound PG and moved to MECH PG during high volume periods such as peak. I worked closely with my manager for the last two weeks and was able to close out the building on June 7, 2022. During my time there I was also trained in all warehouse functions as an ambassador.

Private country club banquet and restaurant shift manager. Required to know all regulations about food safety and alcohol serving per the laws of California. Managed private events such as weddings, birthday, celebration of life, etc. Worked closely with staff to abide by club rules and event planning. In charge of doing weekly schedules and staffing events and activities according to daily planned goals. Properly evaluated each employee with monthly one on ones to improve member experience and restaurant quality. Responsible of making sure all employees serves and kitchen staff always had a valid food and alcohol handlers card on file.

Front desk receptions at senior retirement home. In charge of scheduling family visits, collecting monthly payments, and updating weekly activities. Handled multiple phone lines scheduling medical visits for our senior residents, insurance company inquiries, and family visitation requests. Worked with site manager directly on updating tenant availability due to deaths or new enrollments, staffing schedules, and payroll handouts. Required to use Microsoft products such as Spreadsheets, Word, Office, Excel, Outlook, PowerPoint, to complete daily job requirements.