Karla N. Miranda

FIELD OPERATIONS CONSULTANT INTERIM FRANCHISE BUSINESS PARTNER (FBP)

McDonald's Corporation — March 6, 2023 – Present
In this role, I partner with franchise organizations to strengthen operational execution and uphold brand standards. I serve as both a consultant to restaurant teams and a certified coach to my peers, while leading the coordination of PACE+Support visits and driving consistency across the field.

Key Responsibilities:

• Certified Coach for Peers: Provide leadership coaching and development support to fellow Field Consultants, guiding them on coaching techniques and operational consistency.
• Consultant to Restaurant Teams: Collaborate with franchisees and restaurant teams to assess performance, identify growth opportunities, and coach for improved execution and guest experience.
• PES (PACE+Support Visits) Lead: Coordinate targeted operational coaching visits, assign SME experts, and ensure strategic scheduling and follow-through.
• PACE Subject Matter Expert (SME): Train and support teams in using PACE tools to interpret data, identify trends, and improve KPIs.
• Cross-Functional Collaboration: Partner with internal teams to support initiatives impacting operational performance and field-level consistency.

Key Accomplishments:

• Awarded the 2024 Outstanding Contributor Award for leadership, collaboration, and field execution.
• Successfully led PES execution, streamlining support visit coordination and improving franchisee responsiveness.
• Recognized for building trust and effectiveness among peer consultants through coaching and mentoring.
• Trusted by franchisees and peers for motivating teams, driving results, and upholding brand standards.

McDonald's Corporation — August 25, 2025 – Present
As Interim FBP, I've taken on strategic responsibilities to support franchisees in achieving operational excellence and business growth.

Key Contributions:

• Serve as the primary liaison between corporate and franchise organizations, ensuring alignment on business goals and operational priorities.
• Prepare to conduct business reviews and performance assessments beginning December 10, 2025, with a focus on identifying opportunities for improvement and growth.
• Support franchisees in navigating challenges, implementing solutions, and leveraging corporate resources.
• Collaborate with cross-functional teams to drive initiatives in people development, profitability, and guest experience.
• Provide ongoing coaching and strategic guidance to franchisees during transitions and change management efforts.

• Hired, trained, and coached 50+ staff members on customer service skills, and Covid-19 safety standards.
• Performed yearly performance reviews, and motivational coaching tactics.
• Increased drive through percent rate
• Provide excellent customer service and maintain profitability
• Control Company Gross by Exceeding Sales goals, Ordering Accurate inventory.
• Inspected available food products to ensure safety standards were met.

• Coordinate crew to optimize customer service.
• Create and adjust Crew Work schedule according to sales.
• Implement Company Policies and Procedures.
• Open/Close restaurant.
• Ensured that cash drawers balanced at the end of the day