Karla Ocampo
Santee,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Stocker Associate
Target
Chula Vista, CA
10.2022 - Current
- Maintained merchandise presentation by stocking and rotating merchandise.
- Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
- Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
- Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Updated product labels to reflect accurate pricing.
Virtual Assistant
Strong Family LLC
Las Vegas, NV
10.2021 - 12.2022
- Completed business correspondence, transcription and data entry
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information
- Ordered gifts for clients for holidays and in recognition of special accomplishments
- Monitored emails, organized inbox, and prioritized messages for supervisor
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Communicated with followers to promptly respond to queries and monitor reviews
- Designed and implemented social media strategies to align with business goals
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Funding Specialist/Call Center Representative/Collections Specialist
Honor Finance LLC
Las Vegas, NV
02.2016 - 08.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Sought out extra training opportunities to enhance customer relationship management abilities
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Assisted customers by answering questions and responding to inquiries
- Processed debit and credit card and electronic check payments
- Set up, stored and updated customer files, department records and regulatory paperwork
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Consulted with outside vendors to identify and resolve loan closing issues
- Verified credit histories, personal references and employment backgrounds for each applicant
- Filed completed loan applications with underwriting and made approval or denial recommendations.
Hostess/Table Busser/Carside Specialist
Applebee's Neighborhood Grill & Bar
Las Vegas, NV
01.2015 - 02.2016
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers
- Operated manual and electric appliances to peel, slice and trim food
- Communicated with management and associates to set and exceed sales and customer satisfaction goals
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
Bachelor of Science - Forensic Psychology
Arizona State University
06.2026
High School Diploma -
Western High School
06.2015
Skills
- Social media knowledge
- Documentation and control
- Business correspondence
- Multi-line phone proficiency
- Document conversion
- Credit and collections
- Writing reports
- Program files maintenance
- Customer and client relations
- Sorting and labeling
- Customer relations and communications
- Safe Lifting Procedures
- Flexible Schedule
- Customer Service
- Proper Stacking and Storage
Languages
- Spanish
- English
Timeline
Stocker Associate
Target
10.2022 - Current
Virtual Assistant
Strong Family LLC
10.2021 - 12.2022
Funding Specialist/Call Center Representative/Collections Specialist
Honor Finance LLC
02.2016 - 08.2018
Hostess/Table Busser/Carside Specialist
Applebee's Neighborhood Grill & Bar
01.2015 - 02.2016
Bachelor of Science - Forensic Psychology
Arizona State University
High School Diploma -
Western High School