Karla Ochoa
Umatilla,FL
Summary
Dynamic Shift Leader at Hungry Howies Pizza & Subs with a proven track record in staff training and development. Expert in cash handling and complaint resolution, enhancing customer satisfaction through effective problem-solving and teamwork. Committed to fostering a positive work environment while ensuring operational excellence and adherence to safety protocols.
I developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
1
1
year of professional experience
Work History
Shift Leader
Hungry Howies Pizza & Subs
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Education
Accounting Bachelors Degree -
Lake Technical College
2001 Kurt St, Eustis, FL 3272612-2025
High School Diploma -
Umatilla High
320 N TROWELL Ave, Umatilla, FL 3278405-2025
Skills
- Bilingual
- Positive attitude
- Cash handling
- Problem-solving
- Flexible schedule
- Employee training
- POS system operation
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Complaint resolution
- Professional appearance
Languages
English
Spanish
Timeline
Shift Leader
Hungry Howies Pizza & Subs
06.2024 - Current
Accounting Bachelors Degree -
Lake Technical College
High School Diploma -
Umatilla High