Karla Ortiz-Rosal
Los Angeles
Summary
Dynamic and results-oriented professional with a proven track record at Carol So You Kim, excelling in customer service and problem-solving. Mastered multitasking and time management, enhancing customer satisfaction and operational efficiency. Skilled in cash register operation and teamwork, consistently meeting deadlines and exceeding performance targets.
Overview
5
5
years of professional experience
Work History
Team Leader
Carol So-Yoo Kim
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Greeted customers entering store and responded promptly to customer needs.
Food Service Worker
GiGi
03.2022 - 02.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Worked fast to complete tasks and meet daily deadlines.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Sandwich Artist
SUBWAY®Restaurants
01.2020 - 02.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
High School Diploma -
Valley High School
2839 Burnham Ave, Las Vegas, NV 8916906-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Quick learner
- Customer service
- Multitasking
- Strong work ethic
- Cash register operation
- Food and safety standards
- Heavy lifting capacity
- Supply stocking
- Time management proficiency
Languages
English
Spanish
Full Professional
Timeline
Team Leader
Carol So-Yoo Kim
04.2024 - Current
Food Service Worker
GiGi
03.2022 - 02.2024
Sandwich Artist
SUBWAY®Restaurants
01.2020 - 02.2024
High School Diploma -
Valley High School
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