Noelia Zambrano
Kennewick,WA
Summary
Hardworking and reliable person with strong ability in any career field. Offering great customer service and professional work. Highly organize, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
Work History
Office Assistant
Genesis Homes NE, LLC
Kennewick , WA
2023.01 - Current
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Delivered messages and ran errands.
- Completed and mailed contracts, invoices or checks.
Teller
HAPO Community Credit Union
Sunnyside , WA
2022.06 - 2023.01
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Front Desk Receptionist/Call Center Representative
Immediate Care.
Sunnyside , WA
2021.08 - 2022.06
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Checked patients in and out of appointments.
Front Desk Receptionist
Coventry Vale Winery
Grandview , WA
2020.01 - 2021.06
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Pulled and organized requested documentation.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained front office cleanliness and organized supplies to increase productivity.
Education
High School Diploma -
Grandview High School
Grandview, WA06.2020
Skills
- Reliable
- Friendly
- Customer assistance and interaction
- Team collaboration
- Bilingual
- Responsible
- Fast Learner
- Money Handling
References
sam cortes
509-502-0971
Sunshine Gomez
509-840-3816
Bertha garcia
509-388-5174
Timeline
Office Assistant
Genesis Homes NE, LLC
2023.01 - Current
Teller
HAPO Community Credit Union
2022.06 - 2023.01
Front Desk Receptionist/Call Center Representative
Immediate Care.
2021.08 - 2022.06
Front Desk Receptionist
Coventry Vale Winery
2020.01 - 2021.06
High School Diploma -
Grandview High School
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