Karla Padilla

Oversee daily front office operations to ensure efficient workflow and exceptional patient service.

• Coordinate provider schedules, manage appointment calendars, and optimize scheduling for medical and aesthetic services.

• Serve as the primary point of contact for patients while maintaining HIPAA compliance.

• Process insurance authorizations, verify patient benefits, and follow up on claims and reimbursement requests.

• Manage patient check-in/check-out procedures, collect payments, and maintain accurate financial records.

• Maintain electronic medical records and ensure accurate patient documentation.

• Collaborate with physicians and clinical staff to support seamless office operations.

• Perform general administrative duties, including answering multi-line phones and maintaining organized office records.

• meet with potential leads and offer onsite quotes

• build customer relationships

Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
• • marketing the business

• execute jobs in a timely and efficient manner

• Interact verbally with high volume of patients daily.

• Effectively multi-tasked throughout the day to ensure task completion while maintaining customer service as a priority.

• Managed patient expectations and brought problems to resolution in a timely manner.

• Verifying medical insurance, billing insurance, collecting copayments, sending out invoices, collections, providing receipts, setting up payment plans.

• Appeal underpaid medical claims.

• Scheduling patients.

• Coordinated and managed daily maintenance requests.• Scheduled and supervised vendors and contractors.• Conducted routine property inspections.• Monitored project timelines, budgets, and vendor performance.• Responded to tenant inquiries.• Maintained maintenance records, contracts, and expenses.• Assisted with capital improvement projects.• Ensured compliance with health and safety regulations.
• Handled resident complaints and expedited maintenance requests.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

• Managed customer communications and dispatch operations.• Generated estimates and proposals.• Promoted and sold services.• Verified payroll time records.• Maintained inventory.• Prepared contracts, collected deposits, ordered materials, and scheduled projects.• Coordinated third-party vendors.• Oversaw projects from contract signing through completion.
• Coordinated scheduling and communication between departments for project efficiency.
• Oversaw inventory management and ordering of office supplies and materials.