Karla Perez
San Jose,CA
Overview
3
3
years of professional experience
Work History
Retail
Shoe Palace
Daycare Assistant
- Take care of any age kids or baby's
YMCA After School Counselor
Patient Service Representative
Obstetrix Medical Group
05.2024 - 08.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Patient Services Representative
Valley Radiology Imaging
01.2022 - 12.2023
- Checking patients in, Scheduling patients, Verifying insurance, Taking payments if necessary, Translating for patient, Medical records, Mammograms
Receptionist
Elite Orthopeadics
09.2021 - 09.2022
- I prepped for patients when we had doctors in office, Check patients in and out, Fill insurance information, Confirmation calls for patients, Schedule physical therapy, Answering calls, Medical records for patients and attorneys
Education
High school diploma -
Yerba Buena High School
Skills
- Warehouse Experience
- Spanish
- Multilingual
- Search engines
- Customer service
- Typing
- Medical office experience
- English
- Bilingual
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- File Management
- Multi-line telephone operation
Timeline
Patient Service Representative
Obstetrix Medical Group
05.2024 - 08.2024
Patient Services Representative
Valley Radiology Imaging
01.2022 - 12.2023
Receptionist
Elite Orthopeadics
09.2021 - 09.2022
Retail
Shoe Palace
Daycare Assistant
YMCA After School Counselor
High school diploma -
Yerba Buena High School
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