Karla Perez Chacon
Albuquerque,NM
Summary
Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate customer service.
Overview
13
13
years of professional experience
Work History
Specialty Response Team/ Customer Relations
T-Mobile USA Inc.
08.2022 - Current
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Streamlined communication between departments for better understanding of customer needs and quicker problem resolution.
Offline Specialist
T-Mobile USA Inc.
10.2020 - 08.2022
- Researched Handset Research forms filed by the frontline related to equipment returns and orders not received.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and high levels of attention to detail.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Tier 3 Technical Support Representative
T-Mobile USA Inc.
01.2015 - 10.2020
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Decreased call resolution times for Tier 3 support by implementing efficient troubleshooting methods.
- Improved team productivity with thorough documentation of resolved issues for future reference.
- Collaborated closely with cross-functional teams to address recurring system-wide problems, resulting in improved system stability.
Caregiver, Special Needs
T-Mobile USA Inc.
01.2011 - 08.2014
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Effectively collaborated with healthcare professionals to develop appropriate care plans for each client.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, COGED -
Central New Mexico Community College
Albuquerque, NM10.2008
Skills
Attention to Detail, Customer Communication, Technical Problem Solving, Adaptability and Learning, Team Collaboration & Soft Skills
Languages
Spanish
Native or Bilingual
Timeline
Specialty Response Team/ Customer Relations
T-Mobile USA Inc.
08.2022 - Current
Offline Specialist
T-Mobile USA Inc.
10.2020 - 08.2022
Tier 3 Technical Support Representative
T-Mobile USA Inc.
01.2015 - 10.2020
Caregiver, Special Needs
T-Mobile USA Inc.
01.2011 - 08.2014
Bachelor of Science - Psychology
Colorado Technical University
GED -
Central New Mexico Community College
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