Karla Perez Guillen

Analyzed financial data and evaluated market trends to provide recommendations that lead to successful business decisions. This was accomplished with a thorough research of economic trends, industry forecast, and the competitor's portfolio, to identify potential opportunities and risks.

Developed financial models and market forecasts for a solid budget plan that will meet achievable financial goals.

Reviewed and interpreted balance sheets, income, and cash flow statements to mitigate any rising budget plan risks.

Prepared financial reports and presented findings with recommended actions to ensure the performance is in line with the established objectives.

Identified patterns and trends from available information sources through data modeling.

Extracted key information from marketing, sales, and product data to provide reports that guided business decisions.

Analyzed historical and current data to predict customers behavior in response to certain actions implemented by the company, through customer profiling techniques and concise reports.

Lead projects and mentored colleagues, offering them an open-door policy.

Collaborated with cross-functional teams to gather business requirements, analyze data metrics, and identify trends and insights.

Prepared detailed dashboards, reports and presented it to management, highlighting key performance indicators and proposed strategies to optimize operational efficiency.

Assisted in the implementation of process improvements and system upgrades to streamline operations and increase overall productivity.

Assisted in data gathering, research and analysis.

Learned new database management software to enable different ways to accomplish the same goal.

Customer support for inbound and outbound calls, answering billing questions, service status, technical issues and troubleshooting assistance.