Karla Quinonez
TAMPA,FL
Summary
Detail-oriented Procedure Scheduler with a background in coordinating medical procedures and optimizing workflow within healthcare settings. Achieved improved scheduling efficiencies and enhanced patient communication through strong multitasking and problem-solving capabilities. Focused on delivering positive patient experiences and maintaining compliance with regulatory standards.
Overview
2
2
Languages
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Procedure Scheduler
Southshore cardiovascular associate
Tampa, FL
12.2025 - Current
- Scheduled patient appointments for various cardiovascular procedures efficiently.
- Coordinated with medical staff to confirm availability and resources.
- Managed electronic health records to ensure accurate patient information access.
- Communicated with patients regarding preparation and follow-up instructions.
- Processed insurance authorizations for scheduled procedures promptly.
- Worked with physicians to manage urgent cases and adjust the schedule accordingly.
- Assisted in training new staff on scheduling software and patient interaction protocols.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Utilized electronic health records systems to update patient data and procedure information.
- Identified potential problems in the schedule process before they occurred.
- Provided administrative support to physicians, nurses, and other healthcare professionals as needed.
- Advised patients about preparation requirements before undergoing a procedure.
- Developed strategies to optimize workflow processes related to scheduling procedures.
- Resolved conflicts between patient needs and provider availability.
- Followed up with patients after their scheduled appointment or procedure.
Receptionist
Southshore cardiovascular association
Brandon, FL
11.2021 - 12.2025
- Greeted patients warmly and guided them through check-in procedures.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments efficiently using electronic health record systems.
- Maintained patient confidentiality while handling sensitive information securely.
- Assisted medical staff with administrative tasks and document preparation.
- Coordinated patient follow-ups and reminders to ensure timely care access.
- Organized office supplies and maintained a clean, welcoming reception area.
- Collaborated with team members to enhance patient service delivery processes.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Cashier
Petco
Tampa, Florida
05.2021 - 11.2021
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area for a positive experience.
- Handled cash, credit, and debit payments securely during transactions.
- Collaborated with team members to ensure smooth store operations.
- Stocked shelves with merchandise to maintain product availability for customers.
- Resolved customer complaints professionally to enhance satisfaction levels.
- Followed safety and sanitation guidelines to ensure a safe work environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
Cashier
Iga economizer
Dover, FL
07.2020 - 06.2021
- Processed customer transactions accurately and efficiently at Iga Economizer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit payments securely during transactions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally to enhance satisfaction levels.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collaborated with team members to ensure smooth store operations.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness and organization of checkout area for a positive experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed safety and sanitation guidelines to ensure a safe work environment.
- Processed sales transactions to prevent long customer wait times.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Stocked shelves with merchandise to maintain product availability for customers.
- Stocked shelves with merchandise when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Bachelor of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL 06.2020 - 06.2022
Skills
Detail-oriented Procedure Scheduler with a background in coordinating medical procedures and optimizing workflow within healthcare settings Achieved improved scheduling efficiencies and enhanced patient communication through strong multitasking and problem-solving capabilities Focused on delivering positive patient experiences and maintaining compliance with regulatory standards
Detail-oriented Procedure Scheduler with a background in coordinating medical procedures and optimizing workflow within healthcare settings Achieved improved scheduling efficiencies and enhanced patient communication through strong multitasking and problem-solving capabilities Focused on delivering positive patient experiences and maintaining compliance with regulatory standards
Languages
English
Full Professional
A1
Spanish
Limited
A1
Timeline
Procedure Scheduler
Southshore cardiovascular associate
12.2025 - Current
Receptionist
Southshore cardiovascular association
11.2021 - 12.2025
Cashier
Petco
05.2021 - 11.2021
Cashier
Iga economizer
07.2020 - 06.2021
Bachelor of Science - Healthcare Management
Ultimate Medical Academy
06.2020 - 06.2022