Karla Ramirez
Charlotte,NC
Summary
Cheerful, and knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual committed to highest quality of service.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Ink N Ivy
Charlotte, NC
02.2023 - Current
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Managed reservations, waitlists, and special requests for large parties.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC06-2024
Skills
- Bilingual, Fluent in Spanish and English
- Communication skills
- Customer Service
- Organized
- Restaurant experience
Timeline
Restaurant Hostess
Ink N Ivy
02.2023 - Current
High School Diploma -
East Mecklenburg High School