Karla Ramirez
Everett,WA
Summary
Results-driven retail leader with expertise in coaching teams, optimizing store operations, and driving customer-focused outcomes. Skilled at leveraging performance data and building strong talent pipelines to deliver growth, operational excellence, and an engaged, high-performing workforce.
Overview
6
6
years of professional experience
Work History
Experience Manager
Best Buy
Seattle, WA
01.2024 - Current
- Led store leadership execution by strategically deploying team members, adjusting labor based on traffic and business trends, driving efficiency and delivering a great customer experience.
- Focused on driving performance by analyzing key business metrics (Operations scorecard, RPD, 5 Star), identifying gaps, and collaborating with the team to create action plans to align with Marketplace expectations.
- Guided and supported leaders and employees with consistent feedback and development conversations, building a culture of accountability and growth.
- Led recruitment and talent development efforts to ensure the store had a strong team, from staffing and onboarding to long-term planning for future business needs.
- Championed customer experience by aligning team behaviors with company standards, keeping up-to-date on the latest tech trends and products to guide the team effectively.
- Maintained high operational and merchandising standards, regularly reviewing Digital Dashboard to
- Partnered with Market Asset Protection Safety and Ops Sr. Manager to pursue operational development, executing weekly Safety and Security updates for Marketplace 50 to maintain compliance and strengthen store performance.
Experience Supervisor
Best Buy
Lynnwood, WA
06.2023 - 01.2024
- Led and developed teams to enhance customer and employee experiences, adapting to evolving store needs and driving growth through 4 wall focus.
- Analyzed performance data (Power BI, RPD, 5 Star) to identify gaps and create actionable coaching plans, ensuring business results and alignment with leadership strategies.
- Coached and mentored team members, providing feedback, role-plays, and development opportunities to maintain a collaborative, high-performance culture.
- Engaged in staffing, hiring, and onboarding experiences while supporting inventory and merchandising excellence through regular visual assessments and validation.
Geek Squad Manager
Best Buy
Seattle, WA
01.2023 - 06.2023
- Oversaw Geek Squad Precinct and Autotech operations ensuring consistent, high-quality service delivery.
- Drove revenue and profitability by coaching teams, setting performance standards, and fostering a client-focused culture.
- Managed staffing, recruitment, onboarding, and succession planning to build and maintain an engaged, skilled workforce.
- Optimized labor and resource allocation to meet business needs while balancing efficiency, service quality, and cross-location collaboration.
Geek Squad CIA Sr
Best Buy
Downey, CA And Seattle, WA
01.2021 - 01.2023
- Led Precinct day to day tasking by assigning and coaching agents, managing service workflows, and ensuring clients received timely, high-quality repairs and solutions.
- Enhanced the client experience by resolving escalated issues, driving NPS strategies, and maintaining clear communication between clients, leadership, and other departments.
- Maintained Precinct excellence by overseeing organization, supplies, certifications, and training, ensuring agents were equipped to deliver consistent service and uphold Geek Squad standards.
- Coached Totaltech and services pitches to sales advisors to drive paid membership performance.
Consultation Agent
Best Buy
Downey, CA
06.2020 - 01.2021
- Led client services experience from device check-in to check-out, resolving issues, recommending solutions, and ensuring customer satisfaction.
- Performed technical services, repairs, and device setups while advising clients on repair vs. replace decisions, achieving sales productivity goals and exceeding service expectations.
- Managed customer reservations, inventory, shipping/receiving, and great looking customer areas, ensuring service workflows and equipment were functional and ready for use.
Sales Advisor
Best Buy
Downey, CA
10.2019 - 06.2020
- Delivered exceptional customer experiences by demonstrating and selling products and services, building relationships, and providing tailored solutions.
- Collaborated with teammates to create customized solutions, execute transactions, and drive sales while maintaining up-to-date product knowledge.
- Maintained department look and feel through merchandising, workspace organization, and supporting profitable store initiatives.
Skills
- Leadership & Team Development
- Operational & Retail Excellence
- Data-Driven Decision Making
- Customer & Client Experience
- Talent Acquisition & Workforce Planning
- Cross-Functional Collaboration & Compliance
Languages
Spanish
Native or Bilingual
Timeline
Experience Manager
Best Buy
01.2024 - Current
Experience Supervisor
Best Buy
06.2023 - 01.2024
Geek Squad Manager
Best Buy
01.2023 - 06.2023
Geek Squad CIA Sr
Best Buy
01.2021 - 01.2023
Consultation Agent
Best Buy
06.2020 - 01.2021
Sales Advisor
Best Buy
10.2019 - 06.2020