ANDREW DELGADO
Vancouver
Summary
Seasoned Experience Manager with a strong background in customer experience management, team leadership, and strategic execution. Recognized for exceptional leadership skills, process optimization expertise, and driving operational efficiency. Proven track record of delivering positive customer experiences and fostering team collaboration. Committed to enhancing business performance through improved customer satisfaction strategies, talent development, and leadership growth.
Overview
10
10
years of professional experience
Work History
Experience Manager
Best Buy
Portland
08.2023 - Current
- Created and executed plans to manage client expectations
- Identified opportunities for process improvements based on insights from data analysis.
- Steered employee experience strategy in micro-market
- Recruit, hire and retain a diverse workforce where each employee feels valued, safe and included
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Guided leadership team to enhance organizational collaboration
Experience Supervisor
Best Buy
Portland
10.2021 - 07.2023
- Monitored metrics ensuring alignment with company objectives
- Teamed up to discover improvement opportunities in customer interactions
- Developed action plans to resolve identified problems
- Provided guidance and support to team members regarding customer service processes and procedures.
- Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
- Created tailored coaching strategies for team members to achieve their development objectives.
- Cultivated a supportive setting enabling honest communication within the team.
Field Sales Manager
DSI Systems Inc.
01.2018 - 09.2021
- Developed strategic plans for coaching employees to surpass their limits
- Directed strategy to enhance collaboration with partners, achieving positive outcomes
- Monitored customer satisfaction levels through surveys and feedback forms.
- Organized field visits to customers and prospects to build relationships, present products, and increase sales volume.
- Managed a team of 50+ sales representatives across multiple regions.
- Conducted routine evaluations of the competitive landscape to assess market threats and opportunities
AT&T Expert
Best Buy
Portland
01.2015 - 01.2018
- Contributed to bottom-line growth by upselling products offered by the ATT
- Consistently exceeded company sales objectives
- Provided an elevated customer experience working with them from beginning to the completed order
- Gained customer respect by sustaining strong knowledge of all products, accessories, pricing plans, promotions and service features
- Coached and developed the team on all products and inform team of all promotion, products, and goals regarding ATT
Education
High School Diploma -
Parkrose High School
Portland, OR06-2015
Skills
- Customer experience management
- Cross-Functional Teamwork
- Adaptability and Flexibility
- Effective Communication
- Leadership Development
- Hiring and Workforce Development
- Sales Acumen
- Instructional Leadership
- Leadership and People Development
- Operations Oversight
- P&L Management
- Leadership and team building
- Business Acumen
Languages
Spanish
Professional
References
References available upon request.
Timeline
Experience Manager
Best Buy
08.2023 - Current
Experience Supervisor
Best Buy
10.2021 - 07.2023
Field Sales Manager
DSI Systems Inc.
01.2018 - 09.2021
AT&T Expert
Best Buy
01.2015 - 01.2018
High School Diploma -
Parkrose High School