Karla Ramos
Rosharon,TX
Summary
Proven leader with a track record at Kids R Kids Learning Academy Of Riverstone, adept in staff management and organization skills. Excelled in streamlining operations, enhancing team performance, and boosting customer satisfaction. Skilled in conflict resolution and effective communication, achieving significant improvements in collaborative environments and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Director
Kids R Kids Learning Academy Of Riverstone
01.2023 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Oversaw purchasing and organization of all school inventory.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Receptionist
Kids R Kids Learning Academy Of Riverstone
04.2019 - 12.2022
- Greeted incoming visitors and vendors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with parents, and updated students records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Manager
Cinnabon
08.2016 - 04.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Associate of Arts - General Studies
Wharton County Junior College
Sugar Land, TX12.2021
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2015
Skills
- Staff Management
- Creative Direction
- Task Delegation
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director
Kids R Kids Learning Academy Of Riverstone
01.2023 - Current
Receptionist
Kids R Kids Learning Academy Of Riverstone
04.2019 - 12.2022
Manager
Cinnabon
08.2016 - 04.2019
Associate of Arts - General Studies
Wharton County Junior College
High School Diploma -
Thurgood Marshall High School
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