Karla Ricks

Along with my events manager job I managed the coffee shop on campus. This included hiring, training, and equipping baristas with the proper skills and knowledge on coffee and customer service. Under the direction of our department director, I managed the shop's budget and inventory. As well as maintaining daily operations, and ensuring guests were served well. I planned and organized many catering events for in and off campus clients. Managing and keeping track of administrative tasks regarding the shop.

My role was to plan, budget, organize, and manage events in and off campus. Working alongside outside vendors and companies, creating lasting professional relationships for future event use. I scheduled volunteers and staff based on the event need and their given skills, to ensure that everything was executed well. Using creative and quick thinking to solve unplanned issues/obstacles, while maintaining a professional attitude along with my team and toward guests. Managing director and executive meetings and calendars, assisting them with their office and schedule needs.

As shift lead I helped the store manager oversee front of house and back of house operations on a daily basis. I helped guests with their orders and maintaining front of the store cleanliness and presentation. Regarding back of house operations, I baked and frosted cakes according to the company standards. As well as maintaining inventory and supplies for ordering and receiving.

Working on tv and film production sites testing cast and crew for Covid-19, and training crew members on proper sanitation and exposure procedures. Following state and local healthcare guidelines, while maintaining confidential client and production information.

As a travel certified nursing assistant, specializing in working with pandemic patients in different hospital locations. I traveled wherever help was needed, and reported to administrative directors and charge nurses in compliance with facilities procedures and rules.

I engaged with customers to recommend and deliver quality beverages on a daily basis. Interacting with guests to promote a welcoming and relaxing environment. Solving any concerns and problems guests may have experienced.