Isabel Carrillo
Faribault,MN
Summary
Prepared to apply my previous experience and skills to a new position. Dedicated team member with excellent organizational skills and a keen eye for detail. Team player who is energetic and has excellent verbal communication and active listening skills. Quick learner. Shipping procedures understanding. Stocking. Credit card processing. Retail experience. Cash flow management. Active listening skills. Natural leader. Positive and friendly. Skilled problem solver. Cash handling and management. POS systems knowledge. Key holder experience. Customer service and assistance. Sales abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Coffee Shop Manager
Nordstrom
09.2025 - Current
- Supervised daily operations, ensuring high standards of customer service and product quality.
- Trained and mentored staff on coffee preparation and customer engagement techniques.
- Managed inventory levels, optimizing supply orders to minimize waste and reduce costs.
- Implemented staff scheduling to ensure adequate coverage during peak hours, enhancing efficiency.
- Developed promotional strategies to increase sales and attract new customers through targeted marketing efforts.
- Set up daily drawers, verified totals and prepared cash deposits.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Full time assistant manager
Maurice
04.2025 - 08.2025
- Assisted in managing daily operations and staff scheduling.
- Coordinated team meetings to discuss project updates and challenges.
- Developed training materials for new employees on company policies.
- Resolved customer inquiries and escalated issues as needed.
- Monitored compliance with company standards and procedures regularly.
- Evaluated employee performance and provided constructive feedback consistently.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created schedule based on business needs while still working with staff available.
Part time assistant manager
Maurice
01.2025 - 04.2025
- Assisted in daily operations and team coordination for retail environment.
- Managed inventory levels and restocked merchandise to maintain store presentation.
- Trained new employees on company policies and customer service standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with management on promotional displays and marketing initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Counter Manager
Macy's
08.2024 - 01.2025
- Organized promotional events to maximize sales opportunities in the store.
- Developed sales plans to increase product visibility and customer awareness.
- Managed customer service staff and provided guidance in resolving customer issues.
- Monitored inventory levels and ordered supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Supervised employee performance and conducted performance reviews for staff members.
- Assisted customers with product selection based on their needs and preferences.
- Collaborated with other departments within the organization on special projects as needed.
- Worked closely with vendors to ensure quality control standards were met when receiving shipments.
- Implemented new policies and procedures related to counter operations as required.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Provided feedback on customer purchases to ensure satisfaction with products purchased.
- Analyzed data from past sales activities to forecast future needs of the business.
- Consistently kept up-to-date knowledge of current fashion trends and styles.
- Assisted with store operations, including inventory management and stock replenishment.
- Resolved customer complaints professionally and efficiently.
- Trained new employees on store policies, procedures and customer service standards.
- Identified areas of improvement within existing operations processes and took corrective action accordingly.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Maintained records related to sales and placed special orders for desired items.
- Attracted new clients through brand promotion and sales marketing practices.
- Built staff teams, directed team leadership and monitored team processes and performance.
- Described merchandise and explained use, operation and care of merchandise to customers.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Shift Lead Manager
Taco Bell
04.2023 - 08.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Tracked store inventories and replenished products according to demand.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Monitored sales performance to identify potential areas for improvement.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Handled employee discipline and termination according to company policies.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Temporary Assistant Manager
Bath and Body Works
01.2023 - 04.2023
- Educated customers about daily promotions to increase sales
- Trained team members to work as cashiers in accordance with company policies and procedures
- By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Provided guidance and support to junior staff members during challenging situations.
Key Holder
Bath and Body Works
08.2022 - 01.2023
- Was in charge of keeping the store clean and orderly
- Began service consultations by asking open-ended questions to learn about customers' personal preferences and needs
- Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store
- Tracked and prioritized work orders to meet daily production requirements
- Completed the procedures for opening and closing the store
- Was in charge of a team of 5+ employees
- Provided input, feedback, and coaching to employees who were having problems or conflicts.
Sales Associate
Bath and Body Works
10.2021 - 08.2022
- Organized displays and stocked shelves to draw customers' attention to specific items
- Kept track of store specials, payment policies, and security procedures
- Helped team members master sales techniques so they could consistently exceed their goals
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Greeted customers warmly and offered assistance.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Education
High School Diploma -
Minneapolis Public School's
Minneapolis, MN06-2020
Skills
- Organizational skills
- Verbal communication
- Active listening
- Quick learner
- Stocking
- Credit card processing
- Retail experience
- Natural leader
- Positive and friendly
- Problem solving
- Cash handling and management
- POS systems knowledge
- Customer service
- Sales abilities
- Sales management
- Visual merchandising
- Employee training
- Team leadership
- Conflict resolution
- Promotional events
- Product knowledge
- Merchandise display
- Staff management
- Customer assistance
- Event planning
- Multitasking capacity
- Teamwork
- Decision-making
- Staff scheduling
- Inventory management
- Sales reporting
- Effective communication
- Orientation and training
- Business development understanding
Languages
English
Native or Bilingual
Timeline
Coffee Shop Manager
Nordstrom
09.2025 - Current
Full time assistant manager
Maurice
04.2025 - 08.2025
Part time assistant manager
Maurice
01.2025 - 04.2025
Counter Manager
Macy's
08.2024 - 01.2025
Shift Lead Manager
Taco Bell
04.2023 - 08.2024
Temporary Assistant Manager
Bath and Body Works
01.2023 - 04.2023
Key Holder
Bath and Body Works
08.2022 - 01.2023
Sales Associate
Bath and Body Works
10.2021 - 08.2022
High School Diploma -
Minneapolis Public School's