Amber Trigg
Indianapolis,IN
Summary
Seasoned professional with 5 years of experience in customer service roles, seeking a Customer Experience Associate position. Skilled in nurturing customer relationships, resolving issues, and delivering delightful experiences as evidenced by roles at Coborn's and Walgreens. Proven track record in managing operations, ensuring service excellence, and building customer loyalty.
Overview
6
6
years of professional experience
Work History
Coffee Shop Manager
Coborn's, Inc.
12.2022 - 11.2023
- Managed daily cafe operations, ensuring adherence to quality standards and maintaining a clean environment.
- Facilitated supply chain logistics, including order placement and invoice management, to maintain optimal stock levels.
- Enhanced customer satisfaction by addressing service issues promptly and fostering enduring relationships with patrons.
- Led daily operations, ensuring smooth workflow and high customer satisfaction.
Customer Service Associate
Walgreens
04.2022 - 11.2022
- Delivered exceptional customer service by efficiently handling sales transactions and addressing customer inquiries, ensuring a positive and memorable shopping experience.
- Resolved customer issues with professionalism, maintaining a courteous and fair approach to problem-solving and customer satisfaction.
- Maintained store presentation and cleanliness, contributing to a welcoming and orderly environment while adhering to company policies and fostering respectful coworker relationships.
Brand Ambassador/Cashier
Crisp & Green
09.2021 - 02.2022
- Enhanced brand visibility and customer engagement by conducting product demonstrations and distributing samples, resulting in increased word-of-mouth referrals.
- Delivered exceptional customer service by managing transactions, addressing inquiries, and ensuring a seamless checkout experience, thereby fostering customer loyalty.
- Maintained operational efficiency at the point of sale by accurately processing payments, returns, and discounts, and adhering to company policies and safety regulations.
Outbound- Package Handler
Target Fulfillment Center
06.2020 - 09.2021
- Expertly packaged a variety of products to ensure safe and secure delivery to customers.
- Maintained high standards of quality control, verifying the accuracy of orders before dispatch.
Outbound- Package Handler
Randstad, USA
04.2020 - 06.2020
- Prepared and assembled packages efficiently, ensuring items were securely enclosed for safe transport.
- Maintained accuracy in packaging, aligning with shipping protocols and customer specifications.
Barista
Bruegger's Bagels
01.2020 - 03.2020
- Expertly prepared a variety of specialty beverages and food orders, ensuring consistent quality to meet customer satisfaction.
- Maintained a clean and organized store environment while efficiently operating the cash register and fostering positive relationships with customers.
Inbound- Package Handler (Seasonal)
Target Fulfillment Center
10.2019 - 01.2020
- Processed and packaged a variety of items with accuracy to ensure proper shipment to customers.
- Maintained organization and efficiency in a fast-paced environment to meet daily shipping targets.
Hostess
Weber Grill Restaurant
05.2019 - 10.2019
- Managed the reception area, ensuring a welcoming environment for guests, and maintained the organization and cleanliness to uphold the establishment's standards.
- Efficiently coordinated with the service team to optimize seating arrangements and handle reservations, resulting in streamlined guest placement and enhanced customer satisfaction.
- Addressed customer inquiries via phone and in-person with professionalism, and provided attentive service to guests with special needs, contributing to a supportive and accommodating dining experience.
Hostess/Server
Wild Eggs
05.2018 - 10.2019
- Enhanced guest satisfaction by efficiently managing reservations and coordinating seating arrangements, ensuring a seamless dining experience.
- Maintained high standards of cleanliness and organization within the reception area, while offering attentive service to guests with special needs.
- Supported the service team through effective communication, prompt order taking, and processing transactions, contributing to a dynamic and fast-paced work environment.
Education
Bachelor's - Computer Engineering Technology
DeVry University
Indianapolis, IN01.2012
Associate - Business Administration
Martin University
Indianapolis, IN01.2009
Bachelor's - Computer Engineering Technology
State University of New York (SUNYIT) Institute of Technology Utica
Utica, NY01.2007
Regents Diploma - General Studies
Westbury High School
Old Westbury, NY01.2006
Skills
- Data Entry
- Organizational Skills
- Problem Solver
- Restaurant Server
- Hostess
- Busser
- Waitress
- Barista Experience
- JavaScript
- Residential Cleaning
- Warehouse Experience
- Warehouse Distribution Experience
- Customer Service Representative
- Cash Handling
- Cashiering
- Restaurant Experience
- Problem-Solving
- Flexibility
- Team Work
- Reliability
- Customer Service
- Cleaning
- Computer Literacy
- Upselling
- Product Demos
- Food Handling
- English
Timeline
Coffee Shop Manager
Coborn's, Inc.
12.2022 - 11.2023
Customer Service Associate
Walgreens
04.2022 - 11.2022
Brand Ambassador/Cashier
Crisp & Green
09.2021 - 02.2022
Outbound- Package Handler
Target Fulfillment Center
06.2020 - 09.2021
Outbound- Package Handler
Randstad, USA
04.2020 - 06.2020
Barista
Bruegger's Bagels
01.2020 - 03.2020
Inbound- Package Handler (Seasonal)
Target Fulfillment Center
10.2019 - 01.2020
Hostess
Weber Grill Restaurant
05.2019 - 10.2019
Hostess/Server
Wild Eggs
05.2018 - 10.2019
Bachelor's - Computer Engineering Technology
DeVry University
Associate - Business Administration
Martin University
Bachelor's - Computer Engineering Technology
State University of New York (SUNYIT) Institute of Technology Utica
Regents Diploma - General Studies
Westbury High School