Nicole Shuff
Geismar,LA
Summary
Dynamic Coffee Shop Manager with over 12 years of experience in enhancing customer experiences and mentoring staff. Strong multitasking and organizational skills ensure optimal operations and a motivated team, leading to increased customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Coffee Shop Manager
PJ's Coffee
Gonzales, LA
08.2013 - Current
- Oversaw daily operations, ensuring efficient workflow and positive customer interactions.
- Trained and mentored staff on coffee preparation techniques and customer service best practices.
- Created and implemented inventory management systems to monitor stock levels and reduce waste.
- Developed staff schedules to ensure adequate coverage during peak hours while controlling labor costs.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
Lead Barista
PJ's Coffee
Gonzales, LA
08.2013 - Current
- Ensured positive customer experiences through personalized service and efficient order handling during peak hours.
- Resolved customer complaints quickly and professionally.
- Maintained a strong knowledge of the brand's specific techniques and products and all menu offerings, including limited time promotional offerings.
- Consistently kept a clean and organized workspace.
- Worked as part of the team by completing daily tasks as per our shift checklists and ensured fellow team members were set up for success as the day proceeds.
- Monitored equipment performance, conducting routine maintenance and cleaning procedures.
Education
Bachelor of Science - Psychology
Southeastern Louisiana University
Hammond, LA05-2019
Skills
- Customer service
- Multitasking
- Time management
- Problem-solving
- Decision-making
- Organizational skills
- Team leadership
- Reliable and responsible
Timeline
Coffee Shop Manager
PJ's Coffee
08.2013 - Current
Lead Barista
PJ's Coffee
08.2013 - Current
Bachelor of Science - Psychology
Southeastern Louisiana University